Case Manager III - Homeless Services - St. Vincent de Paul CARES

Port Charlotte, FL 33952

About the Job

MISSION STATEMENT: To be a beacon of light by transforming lives in the Vincentian spirit of charity, justice, and mercy through interpersonal connectivity.

SUMMARY: The Case Manager III provides assessment, monitoring, planning, linkage, and advocacy for the most appropriate services to individuals enrolled in the Supportive Services for Veteran Families Program. Qualified candidate must possess a clear understanding of the service delivery system and the resources available for veterans and their families. Individual will effectively maintain and manage assigned caseload contingent on needs, strengths, abilities, and preferences of the individual served.

ESSENTIAL DUTIES AND RESPONSIBILITIES: (These essential job functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job-related duties as required. Nothing in this job description restricts management’s rights to assign or reassign duties and responsibilities to this job at this time)

Provide crisis intervention to address the immediate needs of the very low-income, chronic, and non-chronic homeless veteran population
Assess the individual's strengths, needs, abilities and preferences to assist in the development of housing goals
Design and carry out a Housing Stability Plan for each household
Monitor progress daily and maintain accurate documentation of progress towards goals and services provided
Enforce program rules and procedures to ensure compliance with all government and contract regulations
Provide client access to services and community resources as needed
Facilitate the move to transitional and/or permanent, independent housing, when appropriate.
Conduct home visits, when appropriate
Determine Eligibility
Process Temporary Financial Assistance
Utilize HSMIS for data collection/case record

OTHER RESPONSIBILITIES:

Complies with all applicable training requirements
Complies with all company safety, personnel and operational policies and procedures
Complies with work schedule to ensure effective operations of Agency programs
Contributes positively as a member of a productive and cooperative team
Performs other duties as necessary to fulfill the St. Vincent de Paul CARES Mission.

Employee Benefits:

95% Employer paid Employee only coverage (zero ded, $10 co pay plan)
10k Employer paid Basic Life insurance
120 hrs PTO accrued biweekly starting at day 1 of employment
13 Paid Holidays to include Employee’s birthday and Date of Hire
We also have various retention and referral bonuses
2 weeks paid training to include DEI initiatives
Flexible schedules in most positions
3% Employer match after 6 months
We also offer Dental, Vision, Life, Short Term Disability, Long Term Disability, Accident, Critical Illness, Hospital, ID Shield, Legal Shield, Additional Life, FSA Medical, and FSA Dependent Care

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.)

Able to speak, write and understand English
Possess basic computer skills
Must be sensitive to and respect cultural diversity amongst clients, staff, and volunteers and able to work with diverse racial, ethnic, and economic groups
Flexible work schedule including evenings, nights, weekends, and holidays
Ability to set appropriate limits, work under deadlines and multi-task
Ability to organize, prioritize, self-motivate, and deliver results
Excellent communication and listening skills
Possess strong work ethics
Successfully pass Law Enforcement background screening
Valid Florida driver’s license if driving an agency vehicle or a personal vehicle for company business
Must have reliable transportation
Participates in Agency Performance Quality Improvement (PQI) program and Accreditation/Reaccreditation process
Mission driven attitude supplemented with integrity and passion
Adherence to the highest ethical standards, personally and professionally
A high level of openness and willingness to receive feedback/suggestions from superiors and others, and to learn new skills to improve job performance
Evidence of deep alignment with the St. Vincent de Paul CARES Mission and Values

ADDITIONAL KNOWLEDGE, SKILLS AND ABILITIES: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.)

Have basic knowledge of homelessness, severe and persistent mental illness, and substance abuse
Basic knowledge of resources in the community available for veteran population, especially services and programs offered by the VA
Ability to form partnerships in the community and seek out community resources
Strong oral and written communications
Strong organizational, time management and data management skills
Strong computer skills
Proven ability to work effectively both individually and as part of a team
Ability to multi-task and problem solve under pressure
Ability to provide customer service to difficult populations

EDUCATION AND EXPERIENCE: (Pending on position and if prior to hire is approved by Chief Executive Officer, a comparable amount of training, education or experience may be substituted for the minimum education qualifications)

This position requires a minimum a bachelor’s degree in social work or related field
Minimum two years’ experience serving homeless or at-risk families and/or individuals in crisis
Must be able to comply with complex governmental regulations, policies and procedures and demonstrate thorough document compliance efforts and activities
Must be proficient with data management and information systems and have basic knowledge of Excel, PowerPoint, and Outlook
Must demonstrate excellent interpersonal skills and possess the ability to interact effectively with other agencies and service providers
Candidate must be able to work in a fast-paced environment and understand the issues that are faced by low-income populations
Must have a valid driver’s license as this job requires transportation
Veterans preferred

GENERAL PHYSICAL DEMANDS: These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made, if appropriate, to enable people with disabilities to perform the described essential functions of job. Working in an office/site requires prolonged sitting at the computer workstation, standing, bending, reaching, lifting up to 20 lbs. and some driving. Requires manual dexterity sufficient to operate standard office machines such as computers, fax machines, calculators, telephones, and other office equipment. It is also required to regularly sit, speak, and listen, the employee is also required to walk, use hands and fingers to type, operate equipment, and maintain records and notes. Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

MENTAL DEMANDS: Must handle new and diverse work problems on a daily basis. Personal maturity is an important attribute. Must be able to resolve problems, handle conflict, and make effective decisions under pressure. Must have the ability to listen objectively to people, perceive the real problem and assist in bringing issues to a successful conclusion. Must relate and interact with, volunteers, clients, contractors, visitors, and employees at all levels within the Agency.

WORK ENVIRONMENT: Environment will occasionally become noisy due to equipment operations and interactions among clients and staff. There may be the possibility of being exposed to communicable disease, possible exposure to verbal abuse or similar behavior from residents/clients. On an as needed basis, employees may be called upon to work outside of the established work schedule or work odd hours. All information associated with the Agency is confidential.

St. Vincent de Paul CARES is an Equal Opportunity Employer.

About St. Vincent de Paul CARES:

SVdP CARES is a non-profit organization committed to ending homelessness: making it rare, brief, and one-time. With “Housing First” principles at the core, all SVdP CARES programs are built on the belief that everyone has the right to live in dignified and affordable housing with a healthy disregard for all community-perceived barriers to housing including employment history, criminal/credit background, mental health, addiction, or religious practices. SVdP CARES works to rapidly house those experiencing homelessness within 30 days and concurrently connect them to resources and stabilization support services to assist their needs.SVdP CARES serves 19 counties across 7,678+ square miles of Florida including Charlotte, Citrus, Collier, Desoto, Hardee, Hernando, Highlands, Hillsborough, Lake, Lee, Manatee, Orange, Osceola, Pasco, Pinellas, Polk, Sarasota, Seminole, and Sumter counties.Everyone is welcome through our doors, regardless of race, color, religion, sex, ancestry, age, national origin, citizenship, physical or mental disability, genetic information, veteran or military status, sexual orientation, and gender identity.

Source : St. Vincent de Paul CARES