Care Manager (Adult Services) - The Center for Health Care Services

GENERAL SUMMARY 

Provides direct services for consumers, and completes associated case management documentation for the consumer and program. Works within a multidisciplinary team to provide an array of direct (face-to-face) and indirect clinical services to adults in a person-centered, trauma informed, individualized focused approach utilizing evidenced-based practices delivered to fidelity. These services are delivered in multiple types of settings including field-based services in the individual’s home or other identified locations as well as clinic-based services. Individuals served may have multi-system involvement such is Criminal Justice, Child and Adult Welfare, Veterans, Homelessness, etc.

The Care Manager -Hospital Liaison works within a multidisciplinary team to provide an array of direct (face-to-face) and indirect clinical services to adults in a person-centered trauma informed, and individualized focus approach. These services are delivered in hospital settings with patients in the emergency room, and inpatient psychiatric units. To conduct any CHCS intake function to include MCOT, CMOT, Adult Behavioral Health and Child Behavioral Health, as well as expedited screenings for CHCS private psychiatric bed and state hospital bed access.

Specific Program Descriptions

Adult Services – Outpatient – The position works in the Outpatient programs and among the various Adult facility locations. Services in this program include individual and group outpatient services for adults which includes Crisis Services, Medication Management, Psychosocial Rehabilitation, Case Management, Skills Training, Complex Services. Other programs include Substance Use Disorder and Criminal Justice.

Adult Crisis Services – The position works in the Adult Crisis Unit or the Josephine Recovery Center.   Services in the unit include emergency and planned crisis care for adults ages 18 and over who have a behavioral health diagnosis or need. The Adult Crisis Unit program provides meals, medication monitoring, supervised recreation, skills training, community referrals, and 24-hour supervision in a secure environment. The Josephine Recovery Center is not a secure environment, but provides the same services as The Adult Crisis Unit. In addition to these sites CHCS operates a Mobile Crisis Outreach Team (MCOT), a resource designed to bring a crisis worker into the community to provide a face-to-face assessment and intervention, follow-up and relapse prevention services.

CHCS MEDCOM – Serve as the primary role to provide aggressive referral, linkage, and transition into the next level of care, in partnership with PES providers and CHCS MEDCOM MCOT clinicians. Identify patients currently being treated by CHCS and provide connection back to assign CHCS Care Manager as appropriate. Identify individuals appropriate for the CHCS Complex Care Division (Josephine Recovery Center, Integrated Treatment team, Detox Unit, etc.) and facilitate these referrals to the programs as needed; Facilitate expedited follow-up appointments with CHCS or the appropriate outpatient provider; monitor and track progress of compliance with those appointments. Identify patients who have been non-compliant in follow-up appointments, present details for case reviews with STRAC, CHCS Clinical Administrator, and CHCS MEDDCOM, MCOT Clinician to determine if home visits are necessary.

ESSENTIAL DUTIES & RESPONSIBILITIES

Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification.   The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position. 

•  Provides direct clinical services and assessments. Develops treatment plan for consumers.
•  Provide direct individualized clinical services 60% of hours worked.
•  Participate in centralized scheduling process
•  Participate in supervision and development opportunities including individual supervision, group supervision, and meetings/trainings as assigned
•  Ensures clinical documentation is submitted in accordance with CHCS standards, and contract specific requirements.
•  Coordinate coverage for planned absences in advance with supervisor.
•  Performs other related duties as required.

MINIMUM ENTRANCE QUALIFICATIONS 

Education and Experience

•  Bachelor’s degree from an accredited university or college in a Behavioral Health field such as Social Work, Psychology, Counseling or a related field; or Bachelor’s degree with at least 27 hours of Behavioral Health course work
•  Complete the Qualified Mental Health Professional Community Services (QMHP-CS) within six (6) weeks of hire or transfer

Licenses or Certifications

•  None

Other Requirements

•  Must maintain a valid driver’s license and automobile insurance coverage, be able to travel as needed, and be able to meet on a consistent basis the driving record requirements of the Company’s auto insurance carrier if you drive your vehicle during company business
•  Must maintain required credentials and mandatory training requirements to ensure compliance with all State regulations and CHCS policies

PREFERRED QUALIFICATIONS 

•  One (1) year experience providing similar services
•  Prior experience with or knowledge of trauma-informed care
•  Bilingual (English/Spanish)

SUPERVISION

•  Job has no responsibility for the direction or supervision of others.

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES

Knowledge of:

•  Case management
•  Community resources
•  Electronic Medical Record
•  Requirements of Medicaid and other funding resources
•  Medical terminology
•  Center for Health Care Services Safety Administrative Directives
•  Applicable software applications
•  Modern office procedures, methods and computer equipment

Skill in:

•  Customer service
•  Organization and time management
•  Performing a variety of duties, often changing from one task to another of a different nature
•  Performing basic mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios

Ability to:

•  Complete and submit required documentation
•  Ensure compliance with all State regulations and CHCS policies
•  Effectively communicate, both verbally and in writing
•  Establish and maintain effective working relationships
•  Maintain accurate and complete records
•  Meet schedules and deadlines of the work
•  Understand and carry out oral and written directions
•  Accurately organize and maintain paper documents and electronic files
•  Maintain the confidentiality of information and professional boundaries

WORK ENVIRONMENT/CONDITIONS

The work environment and exposures described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Satisfactory: Occasional exposure to unpleasant environmental conditions and/or hazards. Occasional outside work.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

•  Must be able to meet the physical requirements to complete SAMA and CPR training including lifting up to 12 lbs. and supporting up to 55 lbs.; bending, stooping and getting on and off the floor without assistance.
•  Must have adequate mobility that requires frequent walking, standing, bending, stooping, kneeling, reaching (vertical and horizontal), using fingers, hands, feet, legs and torso in various care.
•  The position requires occasional transport of a consumer.