Care Coordinator - HCA Healthcare

Description

Introduction

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a(an) Care Coordinator with MountainStar Healthcare you can be a part of an organization that is devoted to giving back!

Benefits

MountainStar Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues? Join the MountainStar Healthcare family! We will give you the tools and resources you need to succeed in our organization. We are looking for an enthusiastic Care Coordinator to help us reach our goals. Unlock your potential!

Job Summary and Qualifications

The Clinical Care Coordinator supports the patient and primary care relationship through care delivery enhancement. Primary mechanisms for this support are telephonic outreach to patients to guide them through transitions of care, care management, preventive services, and self-management. The Clinical Care Coordinator acts as an integral member of the Care Coordination team supporting the ACO and CIN network providers and practices in successfully meeting quality improvement initiatives, monitoring standards of care, and managing high-risk, multi-morbidity patient populations.

In this role you will:

• Serve as a subject matter expert in care transitions and case management. Assist in educating practice staff on quality, payor, and government program requirements
• Develop professional working relationship with ACO and CIN network providers, practice managers, and their staff to collaboratively manage follow-up care and improve overall health and wellness
• Attend learning sessions and share information learned with team members
• Assist in the development of tools, education and workflow processes to assist the network in meeting CMS, ACO, documentation, and payor quality initiatives
• Collaborate with interdisciplinary teams and leaders to achieve the organization’s coordination of care goals, quality goals, and financial performance goals
• Conduct in-person and virtual meetings with practice managers, staff, providers and managers to communicate program goals, results, and provide education
• Prepare and submits minutes from all meetings, as directed
• Maintain the strictest confidentiality in the areas of patient, employee, and physician relations
• Act as a patient advocate to facilitate appropriate care management and wellness activities
• Perform related work and additional duties as requested by supervisor

Transitions of Care:

• Contact patients after an emergency department encounter or hospital discharge to identify the need for a follow-up appointment, community resource needs, etc.
• Document assessment in the medical record to support transition of care services as specified by CMS and other program requirements

Care Management:

• Access portals as necessary to prepare reports and other documents to evaluate progress and prioritize workload
• Use available tools to identify at-risk patients
• Triage patients to determine those appropriate for medical and/or behavioral care management
• Create a care management action plan with the patient/caregiver that includes elements of self-management, as appropriate
• Communicate via telephone and other virtual tools with patients regarding care needs, documenting communications appropriately in the electronic medical record
• Identify and enroll eligible patients in longitudinal or chronic care management for medical or behavioral health conditions
• Oversee the execution of patient care plans in partnership with other Clinical Care Coordinators
• Facilitate specialty referrals, as appropriate, for conditions/needs managed outside the primary care realm
• Document efforts in accordance with established workflow protocols
• Identify and engage community resources to assist patients as needed
• Understand and address short term behavioral health care gaps as needed

Population Health:

• Schedule appointments related to preventive care, chronic disease management, and/or integrated behavioral health
• Prepare and maintain Transitions of Care and Care Management reports and provide periodic updates to network leaders

What qualifications you will need:

• Certified Medical Assistant

• Working knowledge of Microsoft Office, PowerPoint, Internet, Adobe, and MS Outlook

• Prefer knowledge of Patient Centered Medical Home (PCMH), government programs (CMS), accountable care organizations (ACOs), HEDIS, and experience with payor cost sharing initiatives
• Excellent oral and written communication skills with the ability to prepare reports with quality data and attention to detail and accuracy
• Working knowledge of electronic medical records, medical terminology, ICD-10, CPT II coding, HEDIS measures, and medical office processes (preferred)
• Self-motivated and flexible to the changing needs of the program, team and work environment, with the ability to self-direct including prioritization of multiple simultaneous tasks
• Ability to interpret and apply guidelines and procedures and maintain quality control standards
•  Knowledge of physician office practice operations and one (1) year of experience in a physician practice is preferred

HCA’s Mountain Division offers careers within 11 respected and integrated hospitals within Utah, Idaho and Alaska. While each site is unique in location, size, and community, all Mountain Division facilities share commonalities of compassion, patient-focused, quality care and collaborative teamwork. We know that together, we’re greater. We know that what makes us better makes our patients better. That’s why our facilities consistently receive national recognition for top quality and exceptional safety.

HCA’s Mountain Division hospitals are part of HCA Healthcare - a network of more than 300 affiliate hospitals, outpatient centers and business offices across the country – offering employees the opportunity for travel and relocation. HCA facilities are all about caring for people, and that care extends to patients, families and employees.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

Be a part of an organization that invests in you! We are reviewing applications for our Care Coordinator opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.