Captain - Customer Service - Dave & Buster

Folsom, CA

About the Job

Job Title: Captain - Customer Service

Location: Folsom, CA

Job Summary: We are seeking a dynamic Captain of Customer Service to lead our team in Folsom. This role involves overseeing customer interactions, ensuring satisfaction, and driving service excellence.

Key Responsibilities:

Manage and mentor customer service representatives

Develop and implement service strategies

Resolve escalated customer issues effectively

Analyze performance metrics to improve service quality

Foster a positive team environment

Qualifications:

Proven experience in customer service leadership

Strong communication and problem-solving skills

Ability to work in a fast-paced environment

Join us to enhance customer experiences in Folsom!

Source : Dave & Buster