Campus Technology Assistant - Aviation Institute of Maintenance

Technology Assistant

Aviation Institute of Maintenance – Hasbrouck Heights, NJ

Training Tomorrow's Technicians 
Train to Become Skilled, Employable and Essential. 

About Us 

Aviation Institute of Maintenance (AIM), established in 1969, is a premier institution dedicated to advancing the field of aviation maintenance through exceptional education and training. With 15 campuses nationwide, AIM is a cornerstone in the aviation industry, accounting for 20% of all students attending FAA-certified Airframe & Powerplant (A&P)schools across the country. Each year, AIM proudly contributes to the graduation of nearly one in four certified aircraft technicians in America. 

At AIM, you'll become part of a dynamic team of educators and leaders, all united by a shared commitment to delivering top-notch training and ensuring student success. We are passionate about equipping the next generation of aircraft technicians with the skills and knowledge needed to excel in the aviation industry. If you are eager to make a meaningful impact and help shape the future of aviation maintenance, AIM offers a rewarding environment where your contributions will truly matter. 

Position Purpose:

The Technology Assistant plays a key role in supporting the efficient operation of campus computing systems, telecommunication networks, and technology infrastructure. This position provides hands-on IT support, ensuring that company-issued devices, software, and hardware function properly. Additionally, the Technology Assistant supports end users with troubleshooting, maintenance, and technical assistance. As a Senior Technology Assistant, this role also includes serving as the primary test proctor, ensuring a secure and smooth testing environment for all users.

Key Duties:

• Provide technical support for campus computing devices, including troubleshooting software, hardware, and connectivity issues.
• Assist faculty, staff, and students with the setup, maintenance, and operation of company-issued technology devices and equipment.
• Serve as the primary test proctor, ensuring all test materials are secure, administering tests in accordance with established protocols, and assisting test takers with any technology-related concerns.

Job Responsibilities  

• Maintain campus digital infrastructure, including systems network, cloud/web-based systems, electronic data communication, and operational databases, per Corporate IT Policies and Procedures.
• Troubleshoot, repair, assemble, maintain, install, and perform testing activities on computer equipment, network systems, firewall, and data communication systems, using Technology Assistant proper standard interface protocols.
• Configure and set up servers to work with various programs.
• Ensure server backups and network user backups are performed regularly.
• Maintain, safeguard, track and store software/hardware and computer equipment.
• Manage and monitor Users’ utilization of IT systems to ensure adherence to digital safety protocols.
• Assign computer equipment to Users and train on the proper use of electronic equipment and systems access.
• Maintain Web Portal login information for students and employees.
• Serve as the campus point of contact/Help Desk for IT questions and provide great and timely customer service.
• Prepare and submit vendor warranty claims, parts, and documentation associated with warranty repairs.
• Assist other campuses with IT issues as requested by Home Office IT Department.
• Perform and complete other tasks assigned by Supervisor.

Required Qualifications 

• High School Diploma or GED, or equivalent on-the-job experience.
• Strong troubleshooting experience with MS Office applications, Network Printers, CampusNexus, and other various desktop and cloud-based User applications.
• Ability to work in a fast-paced, performance-driven, compliance-oriented educational environment.
• Detail-oriented, analytical, highly organized, and have the ability to multi-task, prioritize tasks, and work well under pressure.
• Demonstrate a high level of integrity, strong work ethic, and professionalism.
• Persuasive and effective verbal and written communication skills, with a strong focus on customer service in an educational setting.
• Highly motivated and goal-oriented, with strong problem-solving skills.
• Must be able to work independently and as collaborative team member and have exceptional interpersonal skills.
• Excellent computer skills are required with proficiency in MS Office applications including, but not limited to, Word, Excel, Outlook, SharePoint, and Teams.
• Ability and willingness to work flexible hours outside of regular work shifts, including evenings and/or weekends as necessary or as requested by Supervisor.
• Ability and willingness to travel occasionally for business purposes.

Preferred Qualifications 

• CompTIA A+ certification or equivalent preferred
• CompTIA Network+ certification or equivalent, highly desirable

Work Environment  

At the Aviation Institute of Maintenance (AIM), you'll work in a modern, supportive environment dedicated to top-notch aviation education. Our campus features state-of-the-art facilities and offers a professional yet engaging setting for both staff and students.  

Located in the vibrant city of Hasbrouck Heights, our team thrives on collaboration and innovation. We value teamwork, continuous learning, and a strong sense of community. You'll have the opportunity to make a real impact on our students' success while enjoying the dynamic lifestyle that Irving offers.  

Join us at AIM to be part of a dedicated team and advance your career in a thriving city.  

What We Offer  

In addition to a competitive base salary, we offer a comprehensive benefits package, including:  

• 401(k) and Matching: Secure your future with our competitive retirement savings plan.  
• Comprehensive Health Coverage: Enjoy Health, Dental, and Vision insurance to keep you and your family healthy.  
• Life Insurance: Peace of mind with life insurance options.  
• Parental Leave: Support for new parents during important life transitions.  
• Paid Time Off: Recharge with paid time off to promote work-life balance.  
• Retirement Plan: Additional options to help you save for retirement.  
• Employee Assistance Program: Access to resources for personal and professional support.  
• Tuition Reimbursement: Invest in your future with financial support for further education.

We are committed to providing a rewarding compensation package that supports both your professional growth and personal well-being.  

AIM is a proud equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by applicable law. We believe that a diverse workforce contributes to the success of our company and are dedicated to fostering a culture of respect, equity, and inclusion.