Call Center Service Representative - Apex Systems

Job#: 2044986

Job Description:

Customer Service Representative
Overview: Apex Systems is seeking multiple Customer Service Representatives to join our esteemed healthcare client. The ideal candidate will reside in Oregon or southwest Washington.
Location: Hillsboro, OR (Remote after initial onsite training)
Compensation: $18-20/hr with overtime consideration
Benefits: Health, dental, vision, 401k, and weekly pay structure
Responsibilities:
Appointing:

• Review medical charts to schedule, reschedule, or cancel appointments according to scripts and guidelines.
• Place calls for appointment reminders and quality measure outreach.
• Collect care-specific information for Primary Care or Specialty Care services.

• Review medical charts to gather information for messages to the healthcare team.
• Route incoming calls from patients, physicians, nurses, and other departments according to scripts and guidelines.
• Answer routine administrative inquiries and forward complex inquiries to appropriate personnel.
• Manage electronic in-basket in multiple system applications.

• Assist patients with phone numbers, facility directions, and office layouts.
• Handle incoming and outgoing departmental mail and correspondence with patients.
• Perform other related duties as needed.

• Verify insurance eligibility and update demographic information per regional policies.
• Request and obtain patient medical record numbers when necessary.
• Explain co-pays, cost shares, and other applicable fees.
• Create Guarantor accounts as necessary.
• Complete scheduling forms and transfer data for pre-registration and pre-verification functions.
• Refer to financial counselors and collect past due balances as appropriate.

• Coordinate the referral process, including wait lists, per department policies.
• Track referrals to specialty care and request copies of films, CDs, test reports, and results from outside facilities.
• Coordinate schedules to maximize access and collect and organize data per department guidelines.
• Develop and submit ongoing reports, including statistics, charts, and graphs.
• Update departmental policies and forms.

1. Customer service
2. Multitasking
3. Computer skills
4. Strong communication skills
5. Critical thinking skills
6. Previous call center experience (1 year)
7. Experience with HealthConnect is a plus

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.