Call Center Representative (Member Service Advisor) - SkyOne Federal Credit Union

Join our dynamic team at SkyOne Federal Credit Union as a Member Service Advisor (Call Center Rep) in our Lewisville, TX location! Be a crucial part of our commitment to delivering exceptional member-focused solutions and providing a seamless experience to our valued members. If you are passionate about helping others and thrive in a fast-paced environment, this role is perfect for you.

As a team member you'll be able to enjoy benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Flexible Spending Account, and Paid Time Off. Show us your excellent communication skills and customer service expertise by applying today!

Day to day as a Call Center Representative

SkyOne Federal Credit Union is looking for dedicated individuals to become part of our esteemed call center team as a Member Service Advisor. As a pivotal role in ensuring unparalleled member service, we are seeking candidates who are passionate about making a difference and are driven to support our collective achievements. In addition to a competitive salary, we provide a comprehensive benefits package to our valued employees. Join us at SkyOne Federal Credit Union and be a part of a rewarding journey where your talents are recognized and where you can truly make an impact.

What we're looking for in a Call Center Representative

To excel as a Member Service Advisor at SkyOne Federal Credit Union, candidates must possess exceptional customer service skills, demonstrating the ability to go above and beyond in meeting member needs. Proficiency in utilizing various software and tools is crucial for effectively managing inquiries and resolving issues promptly. Strong problem-solving abilities and a deep understanding of financial products are essential for addressing complex member concerns with precision. Collaboration with other departments to enhance operational efficiencies and elevate the member journey is a key aspect of the role. Successful candidates will thrive in a fast-paced environment by consistently exceeding performance metrics and upholding high standards of quality and productivity in every interaction.

Call Center Hours

Monday to Friday 9:00 AM - 8:00 PM CST
Saturday 10:00 AM - 5:00 PM CST

Will you join our team?

We're looking for talented individuals like you to join our team and help us achieve our goals. If you're passionate, driven, and committed to making a difference, we want to hear from you! Don't wait - apply now and take the first step towards a fulfilling career with endless possibilities. Let's work together to make great things happen!