Bi-Lingual (English/Spanish) Quality Assurance Specialist – Sign on bonus $500 (Clearwater)
Mid Atlantic Finance
LOCATION: Clearwater, FL (Ulmerton Rd)
Pay Rate - $15 per hour
Call 727-433-4987 for an immediate interview
Looking for a bilingual Call Center Quality Assurance Specialist who is responsible to assure that professionalism, productivity and quality are maintained and continued throughout each phone call. The QA specialist will monitor inbound/outbound calls and assess associates’ demeanor, technical accuracy, customer service performance, conformity to company policy procedures.
Essential Duties and Responsibilities:
- Participates in design of call monitoring formats and quality standards.
- Performs call monitoring and provides trend data to site management team.
- Uses quality monitoring data management system to compile and track performance at team and individual level.
- Ensure all QA Analyst reporting and communication requirements are met.
- Thrive as a team player in a fast paced, high energy, change oriented environment.
- Coordinates and facilitates call calibration sessions for call center management staff.
- Provides feedback to call center team leaders and managers.
- Complete all work assignments within deadlines given
- Minimum 1 year of call center customer care experience, preferably in an auto finance/banking environment.
- Excellent oral, written and interpersonal communication skills.
- Exceptional listening and analytical skills.
- Intermediate level of knowledge/expertise with PC hardware and software (Word and Excel).
- Strong knowledge of customer care processes and techniques.
- Demonstrated ability to work well in a team environment.
- Dedication to providing exceptional customer service.
If this sounds like you, please reply below and include your resume.
Mid-Atlantic Finance conducts pre-employment background and prior employment verification once an offer of employment is extended.
About Us: Founded in 1989, Mid-Atlantic Finance has spent over 30 years becoming the premier non-prime auto finance source in the automotive industry. Contributing to our continued success is the focus on technology, and our nearly 300 team members who provide world class service to our clients, customers and partners nationwide.
We're glad you're here and considering a career with MidAtlantic Finance. If you are looking for a change, something fun yet challenging where your efforts are rewarded, then your search is over. Come join our World Class Team here at MidAtlantic Finance. Headquartered in Clearwater, FL with an account servicing center in Houston, TX; we're one of the Country's most respected sub-prime lenders in the auto finance industry since 1989.
Our Company is comprised of talented and dedicated employees and we're always looking for more of the best and brightest to help us continue to grow. We offer a competitive salary, paid time off, full-time benefits and most of all, the opportunity for internal growth. If you're interested in a career with a company who recognizes the value of its employees, we invite you to consider joining the MidAtlantic Finance family