Call Center Customer Service Representative - Amerit Consulting

OVERVIEW

Our client,

a Global Fortune 50 organization and one of world’s largest distributors of Healthcare systems, Medical supplies & Pharmaceutical products, seeks an accomplished “Medical Customer Service/ Call Center Rep”

Position: Customer Service/ Call Center Rep

Location: Cary, NC (

Full address

11800 Weston Parkway, Cary, NC - 27513

Duration: 3-6 months+ temp-to-hire

Pay Rate: $20.40/hr

Note:

• Onsite role
• Work Schedule: 9am - 5:30 pm EST for training | After training the schedule will be 11:30am – 8pm
• The candidate must have experience with high call volume call centers and have a desire to really help people. We need dedicated individuals who can come in and focus, learn and be here
• Perks of the Assignment: Free gym in the building; limited Saturday work; cross training in other departments available; possibility of temp to perm hire

JOB DESCRIPTION:

• Ability to navigate in Outlook, Teams, Excel; at least 1 yr of high call volume customer support experience; ability to multi task and use multiple screens
• Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries, such as general prescription status or financial information.
• Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner
• Directly responds to customer inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction.
• Update concise progress notes to ensure other roles within the workflow are able to quickly assess the status of the referral
• Provides customer service through manipulation of management information system to answer questions regarding refill needs, providing status of pending/shipped prescriptions, verify insurance information and provide copies of invoices upon request.
• Answer patient questions and concerns during refill scheduling and transfer to the clinical team (pharmacists and nurses) when appropriate
• Identify and report adverse events (AEs) and product complaints (PCs) to clinicians to ensure patient’s safety
• Perform other duties as assigned (above tasks may vary slightly depending on the specific team/program requirements.)

Thanks!

GURJANT "GARY" SINGH | LEAD RECRUITER

Office 925.297.5994