Call Center Associate at Axelon Services Corporation

Hours of Operation:
Monday-Friday: 8am – 11pm
Sat- Sun: 9am – 5:30pm
(Candidates should be flexible to work in the evenings and 1 weekend day. There may be some flexibility, but candidates who are open will have priority.

Start Date: 9/14
Number of Positions: 15
Title: Call Center Customer Service Rep
Training will be provided: 2-3 weeks, M-F 9a-5:30p.

Customer Service – Vehicle Lease Representative

About the Role:
As a Vehicle Lease Representative, you will work in a dynamic team environment, assisting with inbound and outbound calls. In this position, you will guide customers through the automotive lease-end process, while helping the company achieve desired financial outcomes as defined by client objectives. Our clients included some of the largest financial institutions and automotive finance companies in the Client States!

Position Responsibilities:
Responsibilities may include, but are not limited to
Assist customers with their early lease terminations
Quote remaining payments on vehicle lease
Submit orders for vehicle inspections
Provide customers and dealers with over mileage information
Assist customers who are looking to refinance their lease
Follow clients' policy to aid customers during post maturity stage
Perform other duties as assigned

Required Qualifications:
High school diploma or GED
Prefer one year experience in a high-volume call center
Demonstrated ability to take independent initiative
Intermediate proficiency with Windows based software programs (i.e. MSWord, Excel)
Solid analytical and multi-tasking skills that result in solid decision-making skills and time management
Strong customer/client focus with the ability to resolve issues with a positive outcome
Comfort working in a fast-paced, high-volume office setting with great attention to detail