CX Lead Service Designer at Cornerstone TTS
Dallas, TX
About the Job
Job Title: CX Lead Service Designer (Remote)
Company Name: CornerStone Technology Talent Services (TTS)
Job Summary: As the CX Lead Service Designer, you will play a critical role in shaping customer-centric digital services for patients and families, leading strategic initiatives to create cohesive, human-centered experiences. You will collaborate with cross-functional teams, including research, product design, engineering, and leadership, to drive design excellence, process improvements, and innovation across a variety of touchpoints and services.
This is a remote position with flexibility to work within Central Standard Time (CST).
Essential Functions of the Role:
- Lead the design and implementation of frameworks such as experience mapping, service blueprints, and vision storyboards.
- Work with product managers and stakeholders to align on design concepts and requirements.
- Build end-to-end user experiences, including interactive prototypes and service blueprints, to communicate ideas.
- Mentor and guide other designers, fostering team collaboration and growth.
- Evangelize design best practices and influence design strategy across teams.
- Promote inclusive design practices across multiple services, touchpoints, and processes.
- Stay up-to-date with industry trends, continually evolving design strategies and tools.
Key Success Factors:
- 5+ years of experience in service design, visual, interaction, or product design strategy.
- Proven ability to create impactful, diverse projects demonstrated through an impressive portfolio.
- Strong communication and collaboration skills with cross-functional teams.
- Expertise in design tools such as Miro, Figma, Adobe Creative Cloud, and agile/scrum methodologies.
- Experience creating service prototypes, blueprints, and storyboards.
- Ability to work from low to high fidelity designs and adapt quickly to feedback.