CSR Call Center Representative at Adecco USA

Adecco is seeking a highly motivated Customer Service Representative to to join our client’s team in Houston, TX.

As a Call Center Customer Service Representative, you will play a crucial role in providing exceptional customer service to our customers. You will be responsible for processing orders, preparing correspondence, and addressing customer inquiries to ensure their satisfaction.

Customer service representative duties:

• Open and maintain customer accounts by recording account information

• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

• Manage large amounts of incoming calls

• Identify and assess customers' needs to achieve satisfaction

• Build sustainable relationships of trust through open and interactive communication

• Provide accurate, valid, and complete information by using the right methods/tools

• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution

• Follow communication procedures, guidelines, and policies

• Resolve customer complaints via phone, email or mail

• Greet customers warmly and ascertain problem or reason for calling

• Take payment information and other pertinent information such as addresses and phone numbers

• Work with customer service manager to ensure proper customer service is being delivered

• Close out or open call records

• Compile reports on overall customer satisfaction

• Read from scripts

• Handle changes in policies or renewals

Customer service representative requirements:

• Proven customer support experience

• Strong phone contact handling skills and active listening

• Excellent reasoning skills

• Customer orientation and ability to adapt/respond to different types of personalities

• Excellent verbal and written communication skills

• Ability to multitask, prioritize and manage time effectively

• High school diploma or equivalent

Pay Details: $17.00 to $19.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance