CAD Helpdesk Technician at TEKsystems

Top Skills' Details (Required)

1. helpdesk support skills, Utilizing active directory, password resets, connectivity issues, troubleshooting, exchange, O365, equipment failure, moving user to correct OU, etc.
2. Experience troubleshooting and supporting Computer Aided Design (CAD) software and related systems, SolidWorks software, EPDM data management, and related technology.
3. Strong customer service experience

Description

The CAD Helpdesk Technician helps ensure efficient and stable operation of Computer Aided Design (CAD) software and related systems for CAD data creators and CAD data consumers by providing support, troubleshooting, issue resolution, and training.

Key Activities & Responsibilities:

Identify and resolve CAD user and system issues.

Educate Engineering design teams on software continuous improvements and solid modeling best practices.

Recommend software improvements and upgrades.

Ensure engineering users have adequate hardware and system requirements to meet their expected workload and deploy/upgrade hardware for the department.

Identify and resolve system issues.

Coordinate with software vendors to provide appropriate software training and fixes.

Develop, implement, and maintain procedures for outsourcing drafting.

Support the techniques, tools, and interfaces necessary for downstream consumption of CAD data.

Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks.

Provide support for 3D Scanning technology and optimizing workflows for point cloud implementation in CAD software.

Function as a liaison between IT and Engineering.

Function as a liaison between Manufacturing and Engineering to solve problems and work on joint projects.

Troubleshoot and resolve issues with manufacturing importing CAD data into nesting/CNC.

Assist with and ensure Engineering releases to manufacturing are smooth for all parties involved.

To be successful in this role, your experience and competencies are:

Experience using and teaching SolidWorks software, EPDM data management, and related technology; or equivalent combination of education and experience required.

Experience integrating solid modeling data with ERP and CAM systems.

Ability to work independently and with minimal supervision is required.

Knowledge of database software, design software, development software, Internet software, spreadsheet software, and word processing software is necessary.

Skills

cad software, cad program, Help desk support, Help desk, Troubleshooting, Customer service, Service desk, Technical support, cad/cam, cam software, cad support, cam system, autocad, solidworks, database, sql, sql server, sql database

Additional Skills & Qualifications

Day to day:

responding to HD tickets (service desk plus) working with end users to troubleshoot and remediate lvl 1 issues.

roughly 5-10 tickets a day.

Serve as escalation point to admin team.

Project wise: working on combining data to pdm and SolidWorks.

Pay and Benefits

The pay range for this position is $24.00 - $30.00

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Chattanooga,TN.

Application Deadline

This position will be accepting applications until Jan 22, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.