C-State Accelerate Triage Coordinator (Grant Funded)
C-State Accelerate Program (CSA) is a program designed to increase retention and graduation rates. CSA provides comprehensive student-centered support strategies to increase student success. Candidates must provide high-touch engagement and creative solutions to assess and assist student in overcoming challenges that might negatively impact student success. This fast-paced office environment requires exceptional time management, communication, computer, data-analysis, and interpersonal skills.
The C-State Accelerate Triage Coordinator will collaborate internally with academic administrators, advisors, counselors financial aid officers, admissions representatives, faculty and other college personnel to assure students' needs are addressed effectively. The C-State Accelerate Triage Coordinator will collaborate externally with a range of public and private agencies to assure that students are fully availing themselves of available social services.
Evenings and weekend hours might be required.
- Foster positive relationships with students
- Triage CState Accelerate students, which may include but not limited to:
- Engaging in scheduling assistance
- Making referrals to internal and external services
- Scheduling appointments for follow-up as needed
- Answer calls and triage as necessary
- Utilize Signal Vine, Starfish, Colleague, Microsoft Office Systems, for data analysis, notes and appointments
- Collect accurate data for analyzing and reporting for use in continuous improvement
- Maintain and safeguard confidentiality related to all CSA matters
- Manage CState Accelerate tutors attached to the program
- Manage student workers and office staff
- Identify and recruit eligible students
- Collaborate with Director in conducting program review
- Participate in assessment and other activities related to college accreditation
- Assess individual student needs (academic, social and financial) using a variety of assessments and coordinate timely academic interventions for early alerts
- Develop community partnerships and cross-campus relationships to build a community supportive of CSA students and program goals
- Develop, organize, and implement group activities including but not limited to outreach, social, and academic events in support of the program
- Coordinate with academic programs to serve students during advising and registration periods
- Other duties as assigned
Note: Position is Monday through Friday with typical hours between 8 am - 6 pm but require some nights and weekend.
- Bachelor's degree in relevant field
- Two (2) years' experience working in higher education, preferably in student-facing position
- Familiarity with community resources and referral processes for services
- Knowledge and experience serving at-promise students, triage processes and best practice strategies
- Demonstrated competency in data analysis
- Ability to work varying hours, including some early evening hours, M-F
- Master's Degree from accredited institution of higher education
- Either a Graduate of a community or 2-year college and/or
- Experience working with first-generation populations with academic needs
- Experience in higher education-related organizations or projects
- Ellucian/Colleague experience
- Master's degree
- Ability to work with individuals across the spectrum of gender, race, religion, ethnicity, national origin, sexual orientation and socioeconomic backgrounds, confidentiality, sensitivity, diplomacy, and exemplary customer service.
- Ability to maintain confidentiality of highly sensitive information.
- Ability to respond appropriately to all college stakeholders
- Ability to follow all college policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies
- Demonstrated ability to be self-motivated, work independently, and be a team player
- Excellent customer service skills in analytical problem solving and the ability to be innovative with demonstrated commitment to organizational effectiveness
- Exemplary verbal and written communication skills
- Possess excellent interpersonal skills and demonstrated ability to communicate/interact effectively with a diverse professional, community, and student population to provide a good impression of the College
- Demonstrated ability to be self-motivated, work independently, and be a team player, detailed oriented, maintain confidentiality, and meet project deadlines
- Excellent customer service skills in problem solving, analytical, decision-making, project management skills, and time management
- Possess the ability to be innovative with demonstrated commitment to student success.
- Demonstrated sensitivity to students with diverse academic, socio-economic, cultural, and ethnic backgrounds and students with disabilities
Reports To: Director of C-State Accelerate Program
Contract Affiliation: Non-Bargaining
This position is funded in whole by grant funds, the continuation of which are subject to meeting grant outcomes and program goals.
Cincinnati State provides employees with high quality and cost-effective benefits with a variety of options:
- Medical Insurance (PPO- employer covers up to 92% of the premium, HDHP- employer covers 100% of the premium)
- Dental Insurance (employer covers 100% of the premium)
- Vision Insurance
- NO WAITING PERIODS! Medical, Vision and Dental benefits are effective from day one of employment!
- Flexible Spending Accounts and Health Savings Account (employer contributions)
- Short-Term Disability: Offering 60% of your salary with a max of $500 weekly
- Life Insurance and AD&D Insurance (employer paid)
- Supplemental Life Insurance, Critical Illness and Accident: Optional at employee expense
- Pet Insurance
- Employee Assistance Plan for employees, spouse and dependents
- Tuition Waiver for employees, spouse and dependents
- Tuition Reimbursement
- Free parking
- 10 annual paid holidays in addition to generous paid time off options including vacation, sick, personal leave, and winter season days.
- Employees at Cincinnati State qualifies for Public Service Loan Forgiveness
As a Cincinnati State employee, and an employee of an Ohio public institution, you will not contribute to the Federal Social Security system. Instead, our employees will contribute to a State Retirement Plan (SERS or STRS) or an Alternative Retirement Plan (ARP): 403B and/or Deferred Compensation Program 457 Plan.
EOE- Committed to Creating a Diverse and Inclusive Work Environment
Cincinnati State Technical and Community College, as well as its individual academic divisions, is committed to a policy of equal opportunity in all its activities and programs, including employment and promotion. It does not discriminate on the basis of race, color, national, or ethnic origin, citizenship status, religion, sex, sexual-orientation, age, physical disabilities, veteran or marital status.