Business Development Manager at HQ Pack Inc

About HQ Pack

HQ Pack is recognized as a global leader in high-tech packaging solutions, primarily serving the semiconductor industry. We manage the complete packaging lifecycle, from design and production to reuse, storage, and distribution worldwide. As part of the HQ Group, we rank among the top companies in high-tech packaging and tooling.

We specialize in the development, cleaning, production, and logistical management of packaging for high-quality industrial products, ensuring that fragile and valuable components receive optimal protection during transport across the globe. Our strength lies in delivering comprehensive solutions; we not only create customized packaging materials but also oversee the entire process.

At HQ Pack, our reputation is founded on the expertise and dedication of our diverse teams, encompassing product development, manufacturing (including woodworking, foam, plastics, and metals), sales, logistics, health and safety, and customer service. We blend the capabilities of a multinational corporation with the personalized culture of a family business, providing challenging and rewarding opportunities in a supportive and engaging environment.

Roles and Responsibilities

The Business Development Manager’s primary responsibilities include developing and maintaining long-term relationships with a portfolio of clients and new prospects. Account Managers liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our packaging solutions and services according to our customers’ needs and requirements. The account manager will be primarily responsible for the managing and development of client accounts while finding new business opportunities within the US West Region.

• Act as the primary point of contact to build long-term relationships with customers
• Develop and maintain current product knowledge
• Develop and implement strategic plans to expand the company's customer base
• Prepare presentations, proposals and sales contracts
• Present and sell company products and services to current customers and prospective customers
• Conduct market research to identify trends and opportunities. Forecast and track key account metrics
• Responsible for keeping current clients satisfied and delivering exceptional client service
• Identify potential client issues and help support internal/external stakeholders in resolving client issues
• Communicate the progress of bi-weekly, monthly, quarterly, and annual initiatives to internal/external stakeholders
• Monitor and analyze customer’s usage of our products
• Work with the customer service rep to onboard and integrate new clients and developing existing client relationships
• Liaise between the customer and internal teams
• Travel to customer sites (approx. 50% of working hours)
• Attend industry events, conferences, and networking functions to promote the company and identify new leads.
• Monitor competitor activities and industry trends to identify threats and opportunities.

Qualifications and Educational Requirements

• Minimum 3 years of experience as an Account Manager, Key Account Manager, or relevant role.
• An exceptional level of motivation, desire, and competitiveness; driven to provide the best client focused solutions.
• Ability to manage multiple tasks/projects at the same time, while effectively managing their time and maintaining sharp attention to detail
• Strong analytical skills and the ability to effectively present and/or communicate information and respond to questions from groups of managers (DMU’s), colleagues, and customers
• Sales or business development experience with any of the following highly preferred
• Industrial, transport, or export packaging services
• Custom built to print packaging
• Cleanroom packaging
• Third-Party Packaging and/or Contract Packaging Services
• Knowledge the Semiconductor, Optics, Photonics, or Aerospace markets

BENEFITS:

Medical, Dental, Vision and Life Insurance

Vacation, Sick Leave, and Holiday Pay

401k (Eligible after 6 months of employment)