Business Development & Customer Service Representative - Pittsburgh Firm Hiring!

We are currently seeking a highly motivated customer-focused individual to join our team as a Business Development & Customer Service Representative. This role is a unique blend of cultivating new business opportunities and providing exceptional support to valued customers. If you have a passion for building relationships, driving growth, and delivering top-notch customer service, this is an exciting opportunity to contribute to our organization's success.

Business Development & Customer Service Representative Responsibilities:

• Identify and develop new business opportunities through customer outreach and prospecting.

• Build and maintain strong relationships with existing clients, providing personalized support and acting as their primary point of contact.

• Understand clients' needs, challenges, and goals, and offer tailored solutions to meet their requirements.

• Collaborate with cross-functional teams to ensure seamless delivery of products/services and customer satisfaction.

• Conduct market research and competitor analysis to identify trends and opportunities for business growth.

• Prepare and deliver persuasive presentations and proposals to potential customers and clients.

• Follow up on leads, inquiries, and sales opportunities to convert prospects into customers.

• Maintain accurate customer records, track sales activities, and generate reports as needed.

• Provide exceptional customer service, promptly addressing inquiries, troubleshooting issues, and resolving concerns.