Business Analyst - Unemployment Insurance - TCS USA
Tarpon Springs, FL
About the Job
Technical/Functional Skills
• Experience in Unemployment Insurance/social services domain in
o Benefits areas (like Claims Intake, Weekly Certifications, Out of State Functions, Monetary and Non-Monetary Determinations, Overpayments, Appeals, USDOL compliance, IRS compliance)
o Tax areas (like Employer establishment and maintenance, Contribution and Wage Reports, Employee Leasing, Billing and Collections, Liens, Fraud and Investigations, Appeals and Cashiering).
• Proficient in Requirements Gathering, Application Capability Demonstration, Gap Analysis and Documentation, Functional Designing, Customer Communication
• Working knowledge of MS Office and MS Visio
Experience - 10+ years (IT and Unemployment Insurance)
Experience of Unemployment Insurance modernization/ transformation program as a Business Manager or SME is strongly preferred.
Roles & Responsibilities
Should be the subject matter expert on Unemployment Insurance Tax and Benefits
Should lead Unemployment Insurance business analysts’ team and provide guidance, direction to them as and when required in regard to Unemployment Insurance Business process
Build requirement specifications to ensure seamless deployments of Unemployment Insurance project
Build your knowledge of other information systems and be able to speak to their capabilities in the context of our customers’ businesses
Coordinate with the business teams to build new functionality when required and set reasonable expectations with customers
Able to give demonstrations of UI systems to clients and prospects
Able to lead discussion to assess impact of any changes in law related to UI
Should be able to lead all Unemployment Insurance business processes discussion with the State's team
Have outstanding written and verbal communication skills
Anticipate change and quickly prioritize accordingly
Should have good team skills and should be able to motivate and train his team to understand the Unemployment Insurance business process in detail