Burlingame Country Club General Manager/COO - Burlingame Country Club

GENERAL MANAGER/CHIEF OPERATING OFFICER PROFILE:
BURLINGAME COUNTRY CLUB
HILLSBOROUGH, CA

The General Manager/Chief Operating Officer position at Burlingame Country Club presents an exceptional opportunity to lead one of the West’s most prestigious and nationally recognized family clubs. The ideal candidate will be a thoughtful, articulate, and diplomatic professional with outstanding interpersonal and communication skills. He or she will demonstrate high emotional intelligence, prioritize both member and employee experiences, and embody exceptional leadership. Acting as the “face of the Club,” the GM/COO will provide visible support and thoughtful guidance to the Board and serve as a steward of the Club’s timeless traditions while preserving its long-standing culture of understated excellence.

Located in the San Francisco Bay Area, Burlingame Country Club is a sanctuary for its multigenerational community, offering members and their families a retreat from the outside world since its inception. Known for its prominent role in the community, the Club boasts a variety of exquisite amenities and a legacy of stability and tenure within its highly respected management team. Looking ahead, Burlingame will undertake a phased, comprehensive master plan to enhance and elevate its facilities, ensuring that the Club meets the needs of current and future generations. The incoming GM/COO will play a pivotal role in shaping and implementing this vision, leaving a lasting legacy that will impact the Club and its members for years to come.

ABOUT BURLINGAME COUNTRY CLUB

Today, the Burlingame Country Club is recognized as one of the premier country clubs in the nation. The Club’s history, traditions, and unwavering commitment to providing the best in services, facilities, and amenities are carried out by a staff of over one hundred hard-working and dedicated employees. Facilities include a magnificent, century-old, villa-style clubhouse that offers overnight guest suites and rooms, an 18-hole golf course, eight tennis courts, pickleball, a swimming pool, and associated pro shops and maintenance areas.

BURLINGAME COUNTRY CLUB BY THE NUMBERS

1. Rounds of Golf annually: Approximately 16,000
2. Approximate Gross Volume: $13.5M

General manager/chief operating officer – position overview

The General Manager/COO reports to the Club President and is responsible for directly overseeing all Club operations. He or she will directly supervise the Controller, Clubhouse Manager, Head Golf Professional, Golf Course Superintendent, Head Tennis Professional, Executive Chef, and Building Engineer. The ideal candidate will be affable, poised, and possess the sophistication and gravitas to appropriately interact in a professional manner with the members, their guests, and staff. The GM/COO will work proactively with the Board of Governors and committees in preparing and executing annual budgets, strategic plans, and appropriate member-oriented programs that ensure the culture, traditions, standards, and deliberately low-profile visibility that have characterized Burlingame Country Club for over 120 years continue to flourish.

INITIAL PRIORITIES OF THE NEW General manager/chief operating officer

• Listen, learn and observe. Get to know the culture, traditions and history of Burlingame Country Club. Be a thoughtful, engaging, genuine, consummate professional and diplomatic leader who gets to know the team and members, their families, and their involvement as well the community of Hillsborough.
• Gauge member and employee satisfaction levels by conducting surveys, evaluating metrics, and gathering feedback.
• Evaluate service standards throughout the operation, specifically in food and beverage. Make changes as necessary to ensure operational consistency and a premier member experience.
• Assess and refine the BCC member experience, establishing standards of excellence and creating expectations for the team to follow as well as upholding a culture of accountability.
• Conduct a full HR review. Evaluate existing practices in place, review the organizational chart and make recommendations for changes needed. Prioritize the attraction, retention, development, and engagement of human resources.
• Develop a complete understanding of the master plan and capital projects that are underway and in development. Establish relationships with external partners to continue the path of successful development, execution, and completion.
• Create a “State of the Club” report to the Board after ninety days of evaluation and observation, providing keen insights and recommendations for procedures, staffing, programming, and other key processes within the Club.

CANDIDATE QUALIFICATIONS

• Significant progressive management experience in a well-regarded, private club or similar hospitality environment.
• Outstanding interpersonal skills, diplomacy, emotional intelligence, and verbal and written communication skills are paramount to this position.
• High engagement and visibility to the membership and staff.
• Strong financial acumen, budgeting, and presentation skills, along with an intuitive “ROI” mindset.
• Capital project experience and the ability to plan and oversee projects from inception to completion on time and on budget.
• A verifiable history of success in working in a volunteer, member-owned organization.
• Strong and polished personal presence and “executive gravitas.”

EDUCATIONAL AND CERTIFICATION QUALIFICATIONS

• A bachelor’s degree is preferred, with a focus on Hospitality Management.
• Substantial private club or hospitality experience will be considered in lieu of the degree.

SALARY AND BENEFITS

Salary is open and commensurate with qualifications and experience. The club offers an excellent bonus and benefits package, including association membership. Salary Range: $325,000- 425,000 plus optional housing.

INSTRUCTIONS ON HOW TO APPLY

Please upload your resume and cover letter in that order using the link below. Prepare a thoughtful cover letter addressed to Mr. Rick Gruber, Search Committee Chair. Clearly articulate your alignment with this role, why you want to be considered for this position, and why Burlingame Country Club and the San Francisco Bay area will benefit you, your family, your career, and the Club.

You must apply for this role as soon as possible but no later than Friday, March 7 th .