Building Security I (FT) - Frost Bank Center - San Antonio Spurs

Building Security I (FT) - Frost Bank Center

Location: San Antonio, TX / Non-Exempt 

At Spurs Sports & Entertainment (SS&E), we work in service of something bigger than ourselves. To us it is so much more than just a game or concert.  It takes all the members of our Spurs team to harness the power of sports and entertainment to create moments that excite, memories that endure, and connections that strengthen our community. SS&E owns and operates the San Antonio Spurs (NBA), Austin Spurs (NBA G-League), and the San Antonio FC (USL), and manages day-to-day operations of the Frost Bank Center, Toyota Field, and STAR Complex.   

We know that our people are our greatest asset as an organization. We aspire to provide our teams with meaningful work, to live our values - Integrity, Success & Caring – day-to-day in what we do and foster an inclusive culture for our 1K+ employee workforce.  

This position will maintain established security policies and procedures that will protect Spurs Sports & Entertainment (SS&E) franchises, the Frost Bank Center, along with its assets, employees and guests. The person in this position must be able to control access into the Frost Bank Center and Toyota Field, properties and their secured areas; patrol the facilities paying special attention to activities or situations that may breach security or pose a safety hazard. Successful employees in this position must possess the ability to follow directions and quickly respond to alarms and emergency situations where an immediate decision to maintain a safe and secure environment is required. Security Guards would be required to potentially take immediate action and decide how to effectively maintain a safe and secure environment.  Security Guards must have a basic understanding of security access control systems, protocols, and other security related equipment

What You’ll Do: 

• Regulate and control access to restricted and secure areas. (i.e. event level, receiving dock, locker rooms, and other sensitive areas). Monitor, patrol and respond to alarms/emergency situations inside/outside the Frost Bank Center/Toyota Field and grounds. Provide quick, professional and effective response in security and/or safety related situations.
• Serve and interact with guests attending Frost Bank Center/Toyota Field games and events. Provide information and direction to inquiries from the public or Frost Bank Center/Toyota Field employees. Interact professionally and notify the proper authorities or personnel, as situations dictate. Provide information and direction to inquiries in a positive and friendly manner.
• Complete effective communication, both verbally and written where appropriate, in situations where reports are generated, or direction is needed. Prepare effective incident/accident reports.
• Consistently and appropriately problem solve. Identify, diagnose and resolve safety concerns. Effectively generate safety awareness and training. Identify and effectively enforce guidelines to reduce unsafe practices.
• Other duties as assign

Who You Are:  

• A minimum of 1-year experience in the security field.
• High School Diploma or equivalent.
• Obtain and maintain a Level 2 Security License and Certification required while in position.

• Must have the ability to run the security team in the absence of their lead
• Experience or has demonstrated the ability to run the security screening team at employee entrance during events. 

• Must complete all steps required to obtain a Level 2 Security License at orientation.
• Able to Lift and Carry 25 plus pounds as needed.
• Must be able to work long hours, flexible hours including evenings, weekends, and holidays.
• Must be able to stand and/or walk for long periods in extreme conditions for the duration of assigned shift.
• Must be able to work at both the Frost Bank Center and Toyota Field for all events assigned.
• Ability to work outdoor events in hot, cold, wet or windy conditions throughout duration of the shift.
• Ability To ascend/descend multiple flights of stairs in an arena and outdoor stadium setting throughout the duration of the shift.
• Must download the scheduling software program utilized by SS&E Event Security, on either cell or computer, to be able to schedule yourself for shifts.
• Must possess good verbal and written communication and team building skills.
• Must be a self-starter, with initiative and ability to make sound decisions.
• Must possess the ability to meet dress standards. As a representative of Spurs Sports & Entertainment, dress standards are highly reflective of our brand.
• Must maintain the standards set forth in the Frost Bank Center Event Security Policies & Procedures Manual.

Preferred Experience:  

• 1 year of entertainment industry experience.
• CPR Certification/ Basic First Aid preferred.
• Knowledge of law enforcement or experience in the entertainment industry, security, military or law enforcement preferred.

Continuing Education:  

• Employee will attend company, security and safety training as it relates to the Security functions and components of the Frost Bank Center and Toyota Field.
• Employee is required to stay up to date with training in security equipment, surveillance equipment, alarms, and emergency procedures for life safety, and fire protection.

In every position, each employee is expected to: demonstrate alignment with SS&E’s core values and mission, collaborate with internal/external community members and demonstrate ongoing development.  

If you don’t have experience in every single bullet above, no sweat – we still want to hear from you and encourage you to apply!   

*SS&E is an Equal Opportunity Employer* 

Nothing contained in this job description is intended to be a contract of employment, nor does any information contained herein represent a guarantee of employment for a specific duration.  Your employment with SS&E is “at will”, which means that either you or SS&E may terminate the relationship at any time. Essential functions listed above must be performed with or without accommodations.