Brand Protection Specialist - ETS

About ETS:

For more than 75 years, we have amplified products and services based rigorous research and our belief in the power of learning. Driven by our mission to advance quality and equity in education, ETS provides learning solutions, pioneering research and trusted assessments that help guide learners around the world on their path to new possibilities.

Our portfolio of trusted measures include TOEFL, TOEIC, GRE and Praxis. Along with research, development and innovation that explores new frontiers in learning and measurement our educational measurement solutions and research contribute to the development of new methods and tools, inform important dialogue with education policymakers, and shed light on critical issues and potential solutions - all with the aim of creating a world where all learners can improve their lives through education.

With new senior leadership at the helm, ETS aims to continue changing the lives of all learners as we expand our organization's global footprint. Our goal is to remain at the forefront of assessment and measurement efficacy within the education and ed tech space as it continues to grow and evolve.

The Brand Protection Specialist supports the BP Manager and Sr. BP Specialists with responsibilities, tasks and activities such as enforcement efforts against trademark misuse, copyright and trademark infringement, misrepresentations, phishing and false claims and related financial matters and processing invoices and provides status reports for review by Managers.

PRIMARY RESPONSIBILITIES

• Monitors and conducts surveillance ETS brands in the market or online globally, through organic and platform crawlers. Understands the benefits of different search methodologies and employs them correctly.
• Communicates directly with website owners and social media platforms (drafting letters, submitting takedown notices, and tracking responses).
• Strong ability to deescalate issues post-enforcement with infringing entities and troubleshoot issue resolution.
• Processes invoices, coordinates payments, maintains payment files and related invoice databases.
• Analyzes and interprets data for infringement reporting and makes recommendations on reporting (or designs reports) to managers.
• Independently responds to Brand Protection related questions from other ETS Division staff.
• Identifies work process improvements and/or cost saving measures and implement as approved by BP Manager.

• With little oversight, drafts and submits cease & desist letters and takedown complaints.
• Adhere to ethical standards and comply with the laws and regulations applicable to your job function.

#LI-HYBRID

#LI-MM1

Keyword: enforcement efforts against trademark misuse, copyright and trademark infringement, misrepresentations, phishing
Required Experience:

KNOWLEDGE/SKILLS

• Chinese and/or Arabic/Farsi at a Professional or Advanced Professional Proficiency Level required
• Ability to manage many diverse, complex projects simultaneously.
• Strong team member/team player, ability to understand how individual contribution fits into greater strategy and make connections to business impact.
• Stays abreast of ETS products/services in order to provide necessary protection with regard to intellectual property registration, renewals, and permission use.
• Demonstrates proficient English oral and written communication skills appropriate for interaction with all levels of management, internal clients, and coworkers, promoting accuracy, efficiency, objectivity, fairness, courtesy, and ETS mission and values.
• Well-developed research and organizational skills.
• Strong attention to detail, organizational methodology and interpersonal skills.
• Proficient using Microsoft Teams, Microsoft Office including Word, Excel, Access and Outlook.

EDUCATION AND EXPERIENCE

• Associate Degree or equivalent combination of education and experience required, Bachelors Degree preferred.
• Paralegal or IP related certification is a plus.

Minimum of three (3) years experience in an international corporate setting with copyright and trademark infringement investigations and enforcement.

ETS believes in a Total Rewards philosophy for our employees, and they include:

• Health, Vision, Dental insurance plans to choose from
• Generous continuous learning support, from individual learning grants to up to 6 classes a year for tuition reimbursement as well as on-line learning access!
• Generous PTO and vacation time to balance your work and life
• Additional 8 hours of PTO for volunteer work
• Retirement plan (401(a)) and traditional Roth (403b) with company contribution
• Commuter Benefits, Pet Insurance, 1 year subscription to Calm App

ETS is mission driven and action oriented

• Diversity, equity, inclusion, and belonging is at the forefront of the ETS employee's daily work. To further foster an inclusive environment ETS is home to a wide variety of Affinity groups that celebrate the diversity of our talented employees.
• How about cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders? ETS offers multiple Business Resource Groups (BRG) for you!
• Are you passionate about volunteering and being active in your career and community? ETS offers our Center for Advocacy & Philanthropy (CAAP) where we encourage ETS employees to become active volunteers in their communities and schools through the ETS Cares Giving Campaign. Our employees can support any 501c3 or eligible charity of their choice.

ETS is an Equal Opportunity Employer comprised of people with different experiences, strengths, and backgrounds who share a passion for advancing quality and equity in education. We are dedicated to building teams that reflect the various backgrounds, experiences, and identities of those we serve. The Talent Acquisition team strives to ensure candidates enjoy a fair and equitable hiring process. We believe our differences empower us to be a better team, making better decisions and delivering better results.

From: ETS