Bilingual Surgical/Front Desk Coordinator - CarePoint Health

About Us

CarePoint Health is one of New Jersey’s leading health care systems comprised of three long-standing and highly-regarded hospitals – Christ Hospital in Jersey City, Hoboken University Medical Center and Bayonne Medical Center. CarePoint united three area hospitals to provide 360-degree-coordinated care by integrating the medical facilities and physician networks associated with these institutions. With over 3,500 employees, CarePoint is the largest private employer in Hudson County, New Jersey and each year provides care to over 300,000 individuals.

CarePoint prides itself on its patient-focused approach to care delivery, with an emphasis on preventative medicine, health education, and disease management. Leveraging its vast network of physicians and healthcare experts, CarePoint is quickly becoming recognized as a leader in the broader healthcare landscape as it pioneers creative solutions to address urgent population health needs.

What You'll Be Doing

General Purpose of Position:

Performs a variety of duties including but not limited to: Assisting physicians with patient care, clerical handling, environmental and organizational tasks. Provides information to patients regarding clinical services, clerical duties such as: for receiving incoming telephone calls in a prompt, courteous, and professional manner and greeting/assisting visitors in the same manner.

Primary Responsibilities (include but are not limited to):

• Receives and reviews the Surgical Booking Packet from all Specialists for accurate documentation.
• Confirms the receipt of consents for special procedures as required by the different payors. 
• Ensure that the patients have completed checked off items (journey list, bariatrics, Radiology Breast) as assigned by physicians and insurance.
• Coordinates the surgery date with the patient and hospital departments according to the doctor’s schedule and block time.
• Properly documents the surgical schedule in a clear and concise way and distributes to the doctor and staff as appropriate.
• Works with hospital and patients to arrange for PAT’s and medical clearance as needed.
• Arrange with other specialties such as GI and plastics when needed.
• Assisting physicians with patient care.
• Preauthorizes all procedures across all payors.
• Provides information to patients regarding clinical services.
• Confirms surgical appointments for the next day and relates clear instructions such as fasting, etc.
• Submit peer to peer reviews for GI, General Surgery and all other Specialties
• Management of phones to include answering, appointment scheduling, proper routing of calls and screening of patient requests.
• Maintains patient confidentiality and complies with HIPAA regulations
• confirming appointments, verify insurance, verify I.D. of each patient, pre-authorizations, no auto RX refills without Doctor’s permission, problem log, return phone calls, patient paperwork to be completed within 72 hours, patients are seen in order of scheduled appointment.
• Other duties as assigned.

What We're Looking For

Education, Skills and Experience Requirements:

• High school diploma or general equivalency diploma (GED)
• Bariatric and GYN scheduling a major plus
• Electrocardiogram (EKG), vital signs, venipuncture, capillary and injection experience
• Minimum of one year of recent experience working in a medical facility as a medical assistant or externship completion in a medical office.
• Minimum three to five years of scheduling experience, with one year of experience in a clinical setting, preferably a medical practice.
• Knowledge of medical practice protocols related to appointment scheduling.
• Knowledge of medical terminology for interpreting physician instructions and patient needs.
• Knowledge of confidentiality requirements related to patient information.
• Ability to communicate instructions clearly.
• Ability to collaborate with all levels of clinicians and staff to meet needs.
• Ability to analyze data reports and make recommendations for improvement.

What We Offer

• Competitive pay• Medical, dental, and vision insurance• 401k with Company match• Generous paid time off• Paid Holidays• Tuition Reimbursement• Advancement and career development opportunities

Influenza Vaccinations are a requirement for employment at CarePoint Health for each season

CarePoint Health is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristic protected by law.