Bilingual Customer Service Specialist - NAS-Four Seasons Produce

As part of the Four Seasons Produce sales team, the Customer Service Specialist handles customer calls, performs sales entry and follow-up to our customers; including Produce Managers and Buyers at Independent Supermarkets, Co-ops, Natural Food Stores and Organic Markets that we supply.

Schedule: Sunday- 8-1:30pm, Monday - Thursday - 7am-4:15pm

Location: Ephrata, PA (onsite)

What you get to do as a Bilingual Customer Service Specialist

• Perform sales entry of produce orders via phone, email, fax, online ordering, EDI from individual independent retailer accounts, that are part of a group managed by the sales team.
• Perform sales entry for buyers from other store departments (Floral/Meat/Dairy/Fresh/Salad Bar departments)
• Answer inbound customer calls from a variety of accounts during heavy call volume periods
• Computer data entry into customer portals
• Follow-up on customer requirements that need to be managed through other departments
• Ad-hoc sales support activities, as needed, to help the department
• Other administrative / customer service duties, as assigned

What you bring

• Fluency in Spanish and English
• Adequate interpersonal and organizational skills
• Proficient verbal and written communication skills
• Comfortable talking to a variety of people on the phone
• Desire to help and serve others
• Ability to solve problems and make sound decisions with minimal assistance
• College degree in related business and/or sales discipline preferred
• Previous business to business customer service and/or produce department experience preferred
• High school diploma or equivalent

What We Offer

• Comprehensive medical, dental, and vision coverage
• Earned Wage Access - flexible access to wages before payday
• Paid time off and holidays
• Flexible Spending Account - healthcare and dependent care
• Health Savings Account - high deductible medical plan
• Retirement 401(k) with employer match
• Company life insurance & voluntary life insurance
• Short-term and long-term disability
• Additional benefits include tuition reimbursement, wellness program, employee assistance program, Success Coach, and more!

Who We Are

We are a family of companies that focus on wholesale produce distribution and logistics across the Mid-Atlantic and Northeast regions. We partner with local growers to bring fresh organic and conventional produce to our Lancaster County, PA facility. We grade and package fruits and vegetables, sending only the best with our Drivers to deliver to independent retailers, natural food stores, and food co-ops.

We care about our associates and are committed to a healthy, diverse, and inclusive work environment.

All employment decisions are made on a non-discriminatory basis, and without regard to sex, race, color, age, national origin, religion, disability, pregnancy or maternity, genetic information, ancestry, marital status, sexual orientation, gender identity, gender reassignment, citizenship status, military status, or any other similarly protected status under federal, state and local laws.

Four Seasons Family of Companies participates in E-Verify. Four Seasons Family of Companies participa en E-Verify.