Bilingual Customer Service Representative - Interviewing Now! - Zion Capital

We represent industry leaders in the telecommunications industry. Our strength is our ability to provide measurable results of our efforts directly to our clients. This has allowed us to expand and thrive in a struggling economy. We have a fast-paced work environment filled with motivated and talented individuals that work together to build their careers while enhancing our client’s customer experience.

The Bilingual Customer Service Representative will report to the Key Account Manager. The primary responsibility is to support our customers with orders in both English and Spanish as needed. The role involves all aspects of customer service, sales management, and coordination with other departments.

KEY RESPONSIBILITIES:

• Coordinate customer transactions

• Generation of customer tickets, estimates, and order acknowledgments

• Accurate entry of tickets, estimates, and custom products

• Verify product, quantities, and pricing on all orders

• Provide daily customer support

• Follow up on customer inquiries and requests

• Maintain and update customer records and files

• Assist prospects with inquiries in becoming a customer

• Resolve customer complaints

• Enter all customer complaints into a log with detailed notes

• Work with Management to develop corrective actions based on customer complaints