Bilingual Customer Service Representative - Murray Resources

Houston, TX 77081

About the Job

A leading law firm is seeking a Spanish Bilingual Customer Service Representative/Researcher to perform case resolution. The ideal candidate will have research skills, strong customer service experience and the ability to work well in a team environment.

Salary + Additional Benefits:

$16/hr
Medical, Dental, Vision, Life Insurance
401K - company match

Location: Central Houston, TX - REMOTE
**Training is fully onsite Monday-Friday; REMOTE after training 8-5; monthly mandatory in-person training
Type of Position: Temp-to-Hire

Responsibilities:

Answer high volume inbound calls for HEA clients taxpayers and respond to HEA letters and other communications.
Provide first level explanations for the letter sent by the HEA business on behalf of our Appraisal District clients.
Under the direction of the call center manager be ready to answer telephone calls, logging in and out according to availability.
Under the direction of the HEA Policies and Procedures, ask appropriate questions to establish the validity of HSEs claimed by owners or other taxpayers.
Establish a professional communication style with incoming telephone callers, identifying who is calling, and which letter or case is the subject of the call.
Log appropriate responses as event notes in the case management system and update status or dates as specified in the HEA Policies and Procedures.
Research specific aspects regarding homestead exemption eligibility, ownership, and residency.
Use a third-party research system and identify discrepancies with the case data and recommend outcomes of facts or evidence.

Requirements:

Highschool Diploma or equivalent required
Spanish Bilingual Required
Strong MS office skills
2+ years of customer service and research experience
Must be able to type 50+ WPM
Strong written and verbal communications skills

Source : Murray Resources