Bi-Lingual Service & Sales Representative - Fuhriman Risk Management

Are You the One Were Looking For?

Do you take pride in being reliable, hardworking, and driven to achieve your goals? Are you passionate about helping others protect what matters most to themtheir families, their homes, their future? Do you believe you should earn what youre worth and be rewarded for your effort and dedication?

If this sounds like you, Fuhriman Risk Management (FRM) wants to meet you.

We are a top-performing Allstate insurance agency seeking a Bi-Lingual Service/Sales Representative who values integrity, growth, and making a difference in people's lives. This is your opportunity to join a team that believes in supporting each other, winning together, and delivering unmatched service to our customers.

Hourly Base Salary Based on Experience

Paid Time Off (PTO)

Flexible Schedule

Dental Insurance

Vision Insurance

Hands on Training

Mon-Fri Schedule

Evenings Off

Career Growth Opportunities

Responsibilities

What Youll Do

• Build lasting relationships with customers by providing personalized service and solutions to protect their families and assets.
• Help customers understand the value of our products, ensuring they are protected for lifes unexpected moments.
• Be a trusted advisor, assisting with coverage changes, billing questions, claims support, and insurance reviews.
• Meet and exceed sales goals while contributing to a culture of teamwork and success.
• Educate and empower customers about their insurance options in English and Spanish.
• Own your role as a key holder, taking pride in the responsibility of maintaining a dependable, organized office environment.
• Drive agency growth through proactive outreach, follow-ups, and retention efforts.
• Represent FRMs core values of dependability, professionalism, and service excellence in everything you do.

Skills & Experience:

• Customer Service Experience: Previous experience in customer-facing roles, demonstrating the ability to build strong relationships, solve problems, and ensure customer satisfaction.
• Sales Experience: Proven ability to meet sales goals, upsell, or cross-sell products. Insurance sales experience is a strong advantage but not mandatory.
• Organizational Skills: Exceptional time management and ability to prioritize tasks in a fast-paced environment.
• Communication Skills: Strong verbal and written communication skills, with the ability to simplify complex insurance concepts for customers.

Professional Qualifications:

• Bilingual Proficiency: Fluency in English and Spanish (spoken and written) to effectively communicate with a diverse customer base.
• Licensing: Must obtain a Property & Casualty Insurance License within 30 days of hire (training and support provided). A Life & Health Insurance License is a plus but not required initially.

Personal Attributes

• Dependability: A proven track record of reliability, consistency, and accountability in past roles.
• Motivation: A strong desire to grow personally and professionally while contributing to the teams success.
• Problem-Solving Mindset: Ability to identify customer needs and provide tailored solutions to protect their families and assets.
• Team-Oriented: Willingness to collaborate with team members while independently driving individual success.

Technical Requirements

• Tech-Savvy: Familiarity with using customer management systems (CRMs), Microsoft Office, and other relevant tools. Training will be provided for agency-specific systems.
• Key Holder Experience (Preferred): Experience in roles where responsibility for opening, closing, and securing office premises was required.