Audio-Visual Technician - Synoptek

Synoptek

We think globally, act locally. As a Managed Services Provider, Synoptek provides world-class strategic IT leadership and hyper-efficient IT operational support, enabling our global client-base to grow and transform their businesses. We are excited to have experienced continuous growth and in keeping with that momentum we are seeking to add talent to our team. When you partner with Synoptek, you engage with an ever-growing, ever-evolving IT organization that provides a high-caliber team, results growth, and clarity.

Audio-Visual Tech

This is an amazing opportunity to work within one of the fastest growing Managed Services Providers. We are a company with a heart and soul dedicated to the ongoing success and growth of our employees and continued business success of the customers we support.  We foster a fun and connected environment with employee benefits extending beyond general compensation and into company sponsored events and an invested culture of learning.

The Audio-Visual Tech is responsible for ensuring the optimal functioning of audiovisual technology within the College of Southern Nevada. This role involves the installation, maintenance, and troubleshooting of AV equipment in classrooms, event spaces, and other campus facilities.

The Audio-Visual Tech plays a vital role in planning, scheduling, and delivering AV services for diverse events, including conferences, lectures, meetings, and special occasions. Collaborating closely with the Technical Experiences Manager and the CSN Events Team, the Audio-Visual Tech ensures seamless AV support. This position also entails supervising and training student workers, managing equipment inventories, and contributing to the continuous improvement of AV services by researching and implementing new technologies. The Audio-Visual

Tech enhances technological experiences for students, faculty, and staff, playing a crucial role in supporting the College's academic and business activities.

Duties and Responsibilities

• Research, plan, and execute AV technology installations in classrooms and event spaces
• Perform regular maintenance and troubleshooting for AV equipment across campus
• Train and mentor students and staff on AV technology usage and troubleshoot issues
• Ensure adherence to guidelines and protocols for all AV systems
• Collaborate with contractors to facilitate AV technology installations and upgrades
• Consult with event organizers to assess AV equipment and labor requirements
• Coordinate AV staffing for special events and ensure successful support
• Maintain AV equipment inventories and recommend system upgrades
• Operate complex sound, lighting, and media presentation systems
• Recruit, train, and supervise student workers for AV technology and events
• Collaborate with internal teams to support AV service needs for various events
• Assist in planning and executing major campus events, ensuring AV support
• Contribute to webcasts, podcasts, video conferences, and audio teleconferences
• Prepare facilities for AV services and troubleshoot concerns
• Demonstrate strong interpersonal and communication skills
• Adapt to event schedules, including evenings and weekends
• Utilize computer skills in both Windows and Apple operating systems
• Apply basic electrical, mechanical, and networking skills for AV equipment
• Utilize specialized knowledge of classroom technology systems
• Gather data, compile information, and prepare reports
• Engage in continuous improvement of AV services and technology
• This job description is not designed to be a comprehensive list of the duties and responsibilities required of the employee in this position, as duties, responsibilities, and activities may change at any time with or without notice

Education

• High School Diploma or GED required; Bachelor’s degree preferred
• Relevant certifications in AV technology or related field (e.g., AVIXA CTS, CompTIA A+) Familiarity with AV equipment brands such as Extron, Crestron, AMX, etc, a plus 

Experience

• Customarily has at least 2 years of experience in audiovisual technology support, installation, and troubleshooting. Experience working with multimedia equipment and systems in a professional setting
• Experience in providing AV support for academic institutions or event venues, preferred
• Experience coordinating AV services for conferences, lectures, or performances, a plus

Skills/Attributes

• Synoptek core DNA behaviors:
  • Clarity: Possesses excellent communication skills, makes a concentrated effort to speak the customers language. Ability to field questions with concise, well-constructed responses
  • OwnIT: Shows integrity, innovation, and accountability in completing daily assignments
  • Results: Solutions focused and driven to resolve conflict quickly and precisely. Proactively looks for opportunities to contribute to the company’s business goals
  • Growth: Willing to learn and ask questions. Constantly looking for new ways to improve yourself. Ability to adapt and grow in a fast-paced environment
  • Team:  Embraces both customers and colleagues as team members. Ability to be flexible, respectful, engaged and collaborative
• Proficiency in both Windows and Apple operating systems and relevant software applications, including Microsoft Office Suite
• Basic knowledge of electrical, mechanical, and networking skills
• Strong interpersonal and communication skills for effective collaboration with diverse stakeholders
• Organizational skills with the ability to prioritize and schedule work assignments
• Ability to interpret, adapt, and apply guidelines and procedures
• Decision-making skills and ability to resolve customer concerns
• Recordkeeping abilities to maintain accurate documentation
• Ability to plan, develop, and coordinate multiple projects
• Ability to gather data, compile information, and prepare reports

Working Conditions

We live by the motto ‘work hard, play hard’ and strive to support our employees in both their professional and personal goals. We believe that by hiring the right people, leading process improvement, and leveraging technology, we achieve superior results.

Work is performed primarily in an office or remote environment; final location is subject to business need. May be subject to time constraints and tight deadlines. May require occasional travel.

EEO Statement

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, marital status, pregnancy, genetic information, or any other characteristic protected by law and will not be discriminated against on the basis of disability. It is our intention that all qualified applicants are given equal opportunity and that employment decisions be based on job-related factors.