Associate Account Manager - ArcBest

ArcBest is a leading logistics company with creative problem solvers who deliver integrated solutions for complex supply chain challenges. Wanting to join the ArcBest family? In our search for top talent, we are looking for those that will further enable us to deliver on our vision and fully support our values-driven culture. Currently, we are looking for an Associate Account Manager to join the ArcBest team. The Associate Account Manager works with the region's Senior Account Manager, Account Managers, and District Sales Manager to enhance customer service and streamline sales activity. This role focuses on managing prioritized leads and accounts, delivering problem-solving solutions for current ArcBest customers, and engaging in prospecting efforts to attract new clients. As an entry-level position designed to prepare you for a future Account Manager role, you'll gain valuable hands-on experience and develop essential sales skills, contributing to both customer satisfaction and business growth. Your contribution may include: * Perform sales activities for all products available in diverse product lines and multiple markets. * Qualify opportunities associated with new and existing customer leads. * Utilize internal and external data to prioritize opportunities. * Conduct on-site visits to present ArcBest as an overall solution, as needed. * Conduct outbound call and email campaigns, including cold calling. * Participate in negotiating the terms of the business relationship. * Communicate to clients regarding expectations of all parties. * Communicate with or respond to customers in support of company pricing initiatives. * Assist with a wide variety of customers in different industries or walks of life. * Find and adapt products or product features to suit unusual customer needs. * Support and maintain many accounts over long periods of time and diverse circumstances. * Communicate account statuses with team on a regular basis. * Observe and accompany Account Managers and District Sales Managers in order to gain an understanding of sales techniques and relationship-building strategies to deliver effective solutions to our customers. * Work with service centers to rescue distressed shipments, determine root cause and reason for rescue. * Collaborate with various departments for handling various departmental tasks. * Maintain rapport by communicating in a manner that is suited to the style of each prospect. * Serve as a liaison with Yield and other departments within the organization. * Manage active loads in progress to provide proactive communication to customers. * Manage and maintain Salesforce reports as well as other required reports as needed. * Assist in the collection process and cargo claim prevention, as needed. * Maintain accurate territory account information in system database(s). * Complete sales and performance reports, as instructed and/or as Company guidelines require. * Complete expense reports, itinerary, customer and call reports as required by Company guidelines. * Assist Sales Team with their customers as needed. * Create a customer obsessed sales environment and culture. * Other duties and projects, as assigned. As an Associate Account Manager, you will be a member of the ArcBest Outside Sales team. Your hours will be Monday through Friday, 8:00am to 5:00pm, with irregular hours that may occur depending on work load and customer events. Ready to apply? Before doing so, please make sure you meet the minimum requirements: Education: Bachelor's Degree, preferred. Experience: Related sales experience, preferred. Supply Chain related experience, preferred. Computer Skills: Proficient in Microsoft Office Suite. Additional Requirements: Knowledge of business solutions and competitors. Must be willing to relocate. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [1] accommodation@arcb.com. An Equal Opportunity Employer including Vet/Disability. In accordance with Colorado Equal Pay Transparency information, the pay range for this position is min - mid." References Visible links 1. mailto:accommodation@arcb.com" An Equal Opportunity Employer M/F/Vet/Disability