Assistant Team Lead - Caring Transitions

Job Description: Primary responsibilities include, but are not limited to the opportunity to supervise team members with direction from Team Lead or CEO; develop and mentor the team through flawless planning and execution of tasks assigned on a per project basis; monitor and reinforce company guidelines, policies, and procedures and; ensure safety of team, client, and property.

Roles and Responsibilities

Create a welcoming and warm work environment, demonstrate a drive for results and going above and beyond in service of the client with minimal supervision

Ensure all tools and supplies are properly maintained and reach each job site

Lead the team as directed in the execution of tasks needed to complete the project with the allocated labor hours as outlined by Team Lead or CEO

Report all incidents and/or accidents to management in a timely manner

Monitor/reinforce safety procedures

Communicate updates to clients and management as requested

Notify and assist management with any ongoing or major employee issues or disciplinary action

Ensure team member hours are reported to management for payroll in a timely manner

Other responsibilities as needed

Qualifications & Skills:

High School diploma or equivalent training required

Minimum of one-year supervisory experience preferred

Ability to lead and manage a team in a fast-paced and unique work environment

Excellent problem solving and decision-making skills

Outstanding customer service, organizational, written, verbal and communication skills are requirements of this role

Working knowledge of Microsoft Windows, including Word, Excel and PowerPoint

Physical/Environmental Requirements:

Frequent lifting of up to 30-50lbs, moving, climbing occasionally, transporting, placing and removing household items for staging, liquidation, donation and resettling

Walking and/or standing in varying weather environments

Frequent walking up and down stairs, possibly while carrying up to 30lbs

Assistant Team Lead Tasks

Focused on leading the work activity at a job site while working alongside staff, as well as overall safety of employees, client, and job site. This list is does not reflect every single task that may need to be completed for a successful project:

All Job Sites

Communicate to the team: describe the client, needs, goals of job to team, how are we pricing if Estate Sale, any safety precautions to be aware of, etc.

Safety of client, team, and property

Ensure there is a clean bathroom for team; assign via rotation

May need to pick supplies up from storage; ensure team has necessary tool kits

Ensure tool kits are restocked and/or assist management in keeping kits stocked

Work with management to ensure all materials arrive on jobsite

Estate Sales

Before Sale Starts

Sort & organize, merchandise & price contents of house

Inside Signage

Cleaning - vacuum, garage swept, etc.

Master list of mass pricing for Cashier

Any special notes for Cashier

Aprons stocked and ready for staff

Outdoor signs organized and ready

Empty boxes, bags, and wrapping supplies organized

Walk property, check rafters, crawl spaces for sale items and note any clean-out needed

Boxes and wrapping paper under hold table

After Sale

Signs are removed and organized into ES sign folder

All CT property is stacked and ready for loading/delivery to storage

Employee purchases are totaled and paid for

Walk property to ensure all clean-out is done (open all cupboards, drawers, attic, crawl space, rafters, walk outside property, etc.)

Ensure transfer of knowledge to clean-out team

Supervise any donation pick-up

May assist management in totaling sales

Cleaning (depends on situation)

Packing/Moving

All boxes properly labeled

Master Inventory list is created

Any broken items are documented/pictures taken prior to packing and noted on master inventory list

Special instructions are communicated to movers

LIFO needs are boxed and appropriately labeled for the client and movers

Team cleans up – sweeps, takes trash, etc.

Coordinate with movers day of move (prior with management and/or movers)

All materials are hauled away to recycle or storage for reuse

All trash is removed (may be times client is responsible for their own trash)

Client is fully resettled into new home

Clean-out

Sort and box contents of property into donation, trash, recycle

Walk property to ensure all clean-out is done (open all cupboards, drawers, attic, crawl space, rafters, walk outside property, etc.)

Online Auction

Sort and organize contents into meaningful auction lots

Follow online auction guidelines for taking pictures and descriptions, etc.

Take pictures, write descriptions

Box up auction lots and label for easy identification on pickup day

Auction Pickup

Ensure auction lots are organized

Responsible for master pickup signature sheet; having winning bidders sign

Ensure safety of property (e.g. walls, carpet, flooring doesn’t get damaged)

May be responsible for day of pickup sales

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