Assistant Store Manager Operations - Cufflinks Depot

Company Description

Cufflinks Depot started as a young couple’s vision to fill a need to produce the best in cufflinks fashion. What started as a small men’s clothing and jewelry store 20 years ago has grown to be the largest ecommerce retailer of cufflinks and men's accessories.

We design, create, and manufacture our cufflinks including our industry leading custom cufflinks. We have a talented staff with years of experience in design, engraving, and manufacturing cuff links from start to finish.

We are still a family-run operation with our most important goal being superior quality products and customer satisfaction. As our clients will tell you, our friendly staff is able to provide you with a personal touch that you will not find elsewhere in the fashion industry.

Role Description

This is a full-time on-site role for an Assistant eCommerce Store Manager, Operations located in Orlando, FL. The role involves overseeing the day-to-day operations of the store, managing inventory levels, ensuring a smooth customer experience, and coordinating with other departments to optimize store performance and growing our eCommerce business. With and emphasis on current men's fashion both in retail and wholesale markets. Our ideal candidate has the ability to wear many hats is self-motivated and loves to learn new things. Cufflinks Depot goes beyond competitive pay and offers a family-oriented team and casual environment.

Responsibilities

• Measure and report performance of products.
• Engage with our customers and help promote sales through creative and timely communications.
• Develop selling skills in team members to achieve store goals.
• Proactively and cost effectively resolve customer issues, and communicate customer special requests to our warehouse, engraving and shipping departments.
• Manage and maintain customer accounts.
• Provide and execute new ideas for expanding customer reach and sales conversion.
• Identify trends and insights to best generate and convert leads.
• Help create new growth strategies and maintain a strong knowledge of current marketing trends.
• Optimize user experience and create a positive customer journey on our commerce site.
• Develop staff to be more effective in their roles by providing on-going coaching and on-the-job training.
• Motivate and inspire others to action utilizing effective leadership skills including problem solving, and team development.
• Manage daily operations and workflow.

Qualifications

• Inventory Management and Retail Operations skills
• Customer Service and Communication skills
• Organizational and Time Management skills
• Experience with Point of Sale systems
• Ability to work in a fast-paced retail environment
• Physical ability to stand and move for extended periods
• Previous experience in a retail or operations role
• Bachelor's degree