Assistant Sales Manager - Greenwich St. Jewelers

Company Description

Greenwich St. Jewelers is an award-winning NYC designer jewelry boutique specializing in designer fine jewelry, engagement rings, custom design, and jewelry repair/restoration. As a family business with 48 years of experience, we value exceptional service, expertise, and the joy of discovering delightful pieces for our customers. We are committed to sustainability, equality, and giving back to the community.

Role Description

This is a full-time on-site role for an Assistant Sales Manager at Greenwich St. Jewelers in New York, NY. Along with the Sales Director, the Assistant Sales Manager will assist with sales operations, client services, inventory management, and staff coordination to ensure a seamless and memorable shopping experience for our clientele.

Primary Responsibilities

Sales Leadership & Client Experience

• Lead by example on the sales floor, actively participating in selling and contributing to the store revenue.
• Demonstrate expertise in diamonds, colored stones, repairs, and custom designs to deliver a seamless luxury experience.
• Drive client engagement through personalized service, relationship building, and effective use of client outreach tools.
• Support and motivate the sales team to meet and exceed goals by providing coaching, guidance, and resources.
• Provide a luxury client experience that is welcoming and inclusive, ensuring every client—whether purchasing a small item or a significant piece—receives the same exceptional level of service and attention.

Operations Management

• Oversee daily sales floor operations to ensure a smooth, sales-focused environment during selling hours.
• Maintain open communication with all departments to align on company goals and enhance the client experience.
• Process online orders, returns, and inquiries efficiently while managing support inbox responses within 24 hours.
• Ensure proper merchandising, cleanliness, and security measures on the sales floor.

Team Development & Coaching

• Train and develop the sales team in relationship selling, product knowledge, and adherence to store procedures.
• Conduct regular one-on-one meetings with team members to review performance, set goals, and address challenges.
• Provide constructive feedback and collaborate with the Store Manager to develop action plans for team improvement.
• Foster a collaborative team environment focused on achieving sales and delivering exceptional service.

Professionalism & Brand Representation

• Exhibit professionalism in appearance, communication, and actions, aligning with the luxury brand image.
• Uphold company values, policies, and procedures, maintaining a company-first mindset in all decision-making.
• Participate in recruiting efforts to build a pipeline of talented sales associates.

Environment & Visual Standards

• Ensure showcases are clean, organized, and merchandised to brand standards daily.
• Monitor inventory and back stock trays to ensure readiness for client previews.

Experience & Education

Experience:

• Proven retail sales experience, preferably in fine jewelry.
• 3–5 years in an Assistant Manager or similar leadership role is required.
• Strong expertise in diamonds, fine jewelry, and custom designs, with the ability to advise and support sales associates effectively.

Education:

• Bachelors Degree
• Preferred: Certifications such as Applied Jewelry Professional (AJP), Graduate Diamonds Diploma (GDD), or Graduate Gemologist (GG) from the Gemological Institute of America (GIA) or equivalent institutions.

Technical Skills:

• Proficiency with client management systems and retail tools

Workdays & Hours:

• Tuesday – Friday: Core hours 11:00am – 7:00pm
• Saturday: Core hours 11:00am – 6:00pm
• The individual will be responsible for managing a closing shift.

What you’ll get at G.St:

• Annual salary $90-$100k range, plus quarterly bonus based on meeting store goals
• Four Weeks/Year Combined Paid Vacation and Personal Days
• Medical, dental, and vision insurance
• 401K with employer contributions
• Generous employee discounts
• Access to professional development
• FSA, HSA spending account
• Commuter Benefits

Greenwich St. Jewelers is an Equal Opportunity Employer. We are a company that employs a diverse group of people from many cultures and gender expressions. We take affirmative action to ensure equal opportunity for all applicants without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

• Interested? Send an email to Christina Gambale christina@greenwichstjewelers.com with a cover letter and your resume.