Assistant Property Manager - Urby

The Assistant Property Manager works hand in hand with the Property Manager to assist in the daily operations of the property and ensure brand and service standards are being met. The APM is a collaborative team player that helps oversee the Resident Coordinator department and plays an active role in creating an enjoyable environment for both employees and residents on site.

Responsibilities

• Operations
  • Assist in the daily operations of the property by efficiently communicating with prospective and existing residents in a timely manner
  • Address all resident questions or concerns and assist them with various technologies (Entrata, Latch, Amazon Lockers, etc.)
  • Help create a seamless move-in experience, utilizing Entrata and Salesforce software to ensure all resident information is up to date, including but not limited to:
    • lock out fees
    • deal summaries
    • pet information
    • recurring charges
    • warning notices
    • work orders
    • roommate addition/release forms
  • Conduct property walkthroughs to ensure building cleanliness + expectations are being met
  • Assist GM in overseeing retail, maintenance vendors, and maintenance projects

• Financial
  • Actively check A/R
  • Assist with pre-bills and recurring charges
  • Follow up with delinquencies, add concessions to ledgers, send/deliver rent demands, track broker payouts.
  • Review financial reports with GM (P&L, AR, etc.)
  • Review monthly pre-bill rent & utilities
  • Audit leases and ledgers
  • Assist in overseeing reporting and system financials to ensure accuracy (i.e. FMOs, rentable items, other income etc.)

• Leasing
  • Assist in overseeing leasing and renewal processes to review applications and pricing
  • Participate on weekly pricing calls
  • Audit website + ILS sites for accuracy
  • Work with GM on leasing and resident retention strategies

• Resident Engagement
  • Send communication + email blasts
  • Assist with resident events
  • Manage and resolve resident issues
  • Monitor online reviews
  • Be responsible for communication channels to ensure company standards of hospitality and customer service are met

• Team Management
  • Assist in overseeing the on-site team
  • Review daily shift reports
  • Assist GM with onsite meeting coordination
  • Connect with Resident Coordinators on a daily basis
  • Champion staff birthdays and other employee events

Attributes

• Ability to communication effectively verbally and via e-mail
• Highly developed customer service skills
• Attention to detail and ability to multitask and stay organized
• Desire to coach and development team members
• Proficiency in software systems relating to property management and or related industries

Employee Benefits

Time away

• Generous PTO policy + EOY rollover
• 10 paid company holidays
• Paid parental leave

More than just your salary

• 401k + company match
• Discounted employee rent program
• Free parking + pre-tax commuter benefits
• Monthly spot bonus programs
• Employee referral incentive
• Discounts at all in-house cafes 

Health + Wellness

• Gym + pool access at any of our Urby locations
• 80% employer sponsored Cigna medical, dental, vision plans
• HSA + FSA with up to $2,500 company match
• Mental health support available through Ginger

Culture

• Social work environment with fast paced start-up energy
• Company outings including a beach party day!
• Complimentary snacks and monthly team lunches
• Casual but cool dress code

Growth + Development

• Networking events
• Exclusive trainings with inspirational industry experts
• Cross-training programs
• Tuition reimbursement