Assistant Program Director - Middlesex Human Service Agency

Role Title: Assistant Program Director - Housing & Stabilization

Location: Dorchester, MA 02125

About Us

Middlesex Human Service Agency, Inc. (MHSA) is dedicated to ensuring proper service delivery and administrative functioning for our Emergency Family Shelter Programs. We are committed to fostering a supportive and dynamic work environment where employees are valued and encouraged to grow.

The Role

As the Assistant Program Director for Housing & Stabilization, you will play a key role in supervising and managing the Housing & Stabilization Department. You will provide management-level support to the Program Director and ensure the highest quality standards in client services and employee supervision.

Key Responsibilities

• Supervise and train Housing Specialists and other staff as directed by the Program Director.
• Ensure proper administration by setting goals, monitoring outcomes, and enforcing quality standards.
• Establish and maintain systems for effective and uniform client services and employee supervision.
• Communicate regularly with funders, State agencies, regulatory authorities, and community partners.
• Provide 24/7 on-call support and timely updates to the Program Director.
• Conduct team meetings, supervisions, performance evaluations, and other supervisory functions.
• Ensure compliance with contractually mandated paperwork and high standards of documentation.
• Maintain contact with the Facilities Department to ensure the habitability of Emergency Family Shelter Program units.
• Assist in various Human Resources functions and address client and staff grievances.
• Participate in interviewing, hiring, and training new and existing employees.
• Represent MHSA at meetings, trainings, hearings, and special events.

What We're Looking For

• Education: Associate degree and two years of relevant experience required; Bachelor's Degree or higher preferred.
• Experience:
  • Extensive knowledge of MHSA, EOHLC, BHA, DCF, and other agency forms, procedures, and operations.
  • Knowledge of homelessness issues and housing search.
  • Experience with service agencies and resources for homeless families.
  • Experience in contract management.
• Skills:
  • Excellent written, verbal, and computer skills.
  • Ability to work as part of a dynamic team and manage multiple tasks with a diverse population.
  • CPR/AED/First Aid certified (MHSA will provide training opportunities).
  • Demonstrated reliable attendance and punctual reporting for work.
• Other Requirements:
  • Valid driver's license and reliable personal transportation.
  • Bilingual preferred.
  • Satisfactory CORI/SORI reports at all times while employed by MHSA.

What We Offer

• Salary: $64,000 - $70,000 per year.
• Benefits: We offer health, dental, and vision insurance, retirement plans, and more for full-time employees.
• Work Environment: Join a team that is passionate about making a difference and supporting each other.
• Development: We provide opportunities for professional development and clear paths to career advancement.

Ready to Apply? We're excited to learn more about you! Please submit your application and sign up for job alerts here. Middlesex Human Service Agency Inc (MHSA) is an Equal Opportunity Employer.