Assistant Manager, Tax Service Operations - LERETA, LLC

Who we are:

LERETA, LLC is a national provider of property tax and flood determination services to the financial services and mortgage industries. LERETA offers solutions that help lenders, servicers, and investors manage their property tax and flood zone compliance, which are critical for maintaining loan portfolios and ensuring regulatory adherence.

Key services provided by LERETA include:

Property Tax Services:

• Tax Monitoring and Payment: LERETA monitors property tax payments and ensures that taxes are paid accurately and on time. This helps lenders avoid penalties, tax liens, or defaults due to missed payments.
• Escrow Management: For loans with escrow accounts, LERETA helps manage the disbursement of property taxes, ensuring that the correct amounts are collected and paid to the taxing authorities.
• Technology-Driven Solutions:
• LERETA utilizes advanced technology platforms to deliver efficient and accurate tax and flood services, minimizing errors and streamlining processes for its clients.

LERETA’s services are designed to reduce risk, increase efficiency, and ensure compliance with state and federal regulations for lenders and servicers. By managing these important aspects of mortgage servicing, LERETA helps financial institutions maintain smooth operations and protect their portfolios from potential legal and financial risks.

The Position:

The Assistant Manager, Operations, is responsible for overseeing the operations of the assigned business unit. This role involves providing strong leadership and development for the operational management team while fostering a productive and positive working environment. The position emphasizes leadership, client focus, process optimization, and cross-functional teamwork, ensuring that all operational aspects align with the broader goals of the organization while supporting or working alongside the Manager of the business unit. Additionally, the Assistant Manager, Operations plays a crucial role in implementing process improvements and managing revenue and expenses to meet or exceed financial performance targets.

Operations

• Leads and supervises multiple client teams across different locations, ensuring tasks are completed efficiently and on time.
• Builds and fosters strong client relationships by providing expertise on best practices and aligning company and client goals.
• Identifies operational inefficiencies and implements process improvements to optimize team performance.
• Ensures teams adhere to compliance requirements, service level agreements (SLAs), and operational metric goals such as productivity, quality, and customer service.
• Collaborates with other departments to support company-wide operational objectives.
• Sets and manages weekly and monthly accuracy and production, productivity & quality goals for team members.
• Ensures timely completion of weekly, monthly, and annual client reports.
• Monitors and ensures customer and internal tax processing standards are consistently met and reported on time.
• Oversees daily deliverables, including data procurement, ensuring all standards are achieved and communicated effectively.
• Directs and coordinates activities of Teams to provide Extraordinary Service to customers and meet LERETA’s cost, risk, and productivity goals.
• Implements assigned tasks, projects and action plans in a successful and timely manner.
• Ensures employees are competent, have positive attitudes, and are properly and thoroughly trained.
• Develops and documents workflow procedures and ensure the procedures are implemented and maintained at a quality level.

Core Competencies:

· Effective project management skills

· Adeptness in planning, organizing and delegating activities and responsibilities

· Excellent leadership skills

· Competence in managing departmental activities in concert with the company’s financial and strategic developmental objectives

· Professionalism in representing the company among customers

· Excellent communication skills, both written and oral

· A commitment to responsiveness and resourcefulness in assisting customers

· Understanding and experience in financial or mortgage servcing

· Professionalism in representing the company among customers

· Excellent communication skills, both written and oral.

· Ability to adhere to a regular work schedule

· A successful candidate will have had prior training in budgeting and expense management, compliance and internal controls, human resource management including management and organizational development, project management and systems development.

Required Education and Experience

• · Bachelor’s Degree in Business, Accounting, Tax Law, Real Estate, or a related field.
• · 3+ years of experience in mortgage, banking, finance, call center operations, collections, client services or loan servicing.
• · 3+ years of experience with data analysis, problem solving, performance measurement, and sustainability.
• 2 + years experience in a Supervisor role, with a successful track record in coaching and mentoring
• · Experience in business management and planning.
• · Proficient to advanced skills in Microsoft Word and Excel.
• · Familiarity with service level agreements (SLAs) and operational metrics.
• · Ability to work in a fast-paced, dynamic environment with cross-functional teams.

Job Type: Full-time

Pay: $70,000.00 - $80,000.00 per year