Assistant Manager - Needham, MA - Ensemble Performing Arts

About The Position

Ensemble Schools is seeking a fun and professional Assistant Manager to help administer our music school in Needham, MA. The Assistant Manager will serve as a point of contact for our students, families, and teachers to ensure smooth functioning of our day-to-day operations.

The successful candidate has:

• strong interpersonal skills: small team (4+) management or medium-scale customer service (200+ clients)
• sales or advocacy training or background
• a background, degree, or strong interest in performing arts

General Job Responsibilities:

Daily Operational Support

1. Supervising Staff: Managing, mentoring, and scheduling employees to ensure smooth workflow.
2. Problem Solving: Addressing issues such as customer complaints, employee disputes, or operational challenges.
3. Inventory Management: Supporting the General Manager with tracking supplies or product stock and placing orders as needed.

Team Management

1. Performance Monitoring: Evaluating staff performance and providing feedback or corrective actions.
2. Acting as a Liaison: Communicating policies, updates, and goals from upper management to the team.

Customer/Client Relations

1. Ensuring Customer Satisfaction: Addressing and resolving escalated customer concerns or complaints.
2. Building Relationships: Developing strong customer and vendor relationships to maintain growth in the lessons studio and with retail/rental customers.

Administrative Duties

1. Reporting: Preparing reports on team performance, sales, or operations for upper management.
2. Budget Oversight: Monitoring financials, such as sales figures and operational costs, to ensure alignment with goals.
3. Policy Compliance: Ensuring all employees follow company policies, safety protocols, and legal regulations.

Strategic Support

1. Planning: Assisting in developing strategies for improving operations or achieving business objectives.
2. Goal Setting: Helping set and monitor short- and long-term goals for the team or department.
3. Decision Making: Stepping in to make decisions in the absence of the manager.

About Ensemble Schools

Ensemble Schools is a partnership of community-driven music and dance schools that maintain individual identities but share resources to ensure their mutual success.  

Our mission is to provide excellence in arts education through excellence in administration. Our values include:

• Stewardship: We are caretakers of our local businesses and communities, helping them thrive by making it easy for our teachers to cultivate an enriching learning experience for students.
• Growth: Our teachers are integral to our success, and we are committed to their professional growth. As an ever-growing partnership of music and dance schools, we seek to increase the high-quality resources provided to our schools and teachers.
• Stagehands: Our Shared Services team runs in the background to support our schools. By doing this, we champion our teachers and students to be the real stars of the show!

This posting is for Needham Music in Needham, MA, a western suburb of Boston, MA. Founded in 1995, Needham Music specializes in beginners of all ages, from toddlers to seniors, with over 400 students taught every week. We also teach students of advanced abilities. With 20+ years of professional teaching experience, we pride ourselves on our high retention rankings and having some of the best and most experienced teachers in the greater Boston area. In addition to our teaching studio, we also specialize in instrument sales, rentals, and repairs. 

Please send a resume and brief cover letter to Stephanie Henry through this portal to apply for this position. Diversity is a strength of our fine arts community, and we invite all those meeting the above criteria to apply.

https://www.needhammusic.com/ 

Job Type: Full-time

Pay Range: $46,800-$54,600 per year