Assistant Manager and Lifeguard Supervisor- Luxury Residential Building - NFC Amenity Management

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WE ARE NFC Amenity Management, the nation's largest luxury amenity service provider for residential and commercial properties, with a growing portfolio representing 350+ of the top brands in luxury residential and hotels across 30 markets in the U.S.

A typical day at one of our front desks…

As an NFC Amenity Assistant Manager, you get to work at some of the most exclusive addresses in the area, where you are the first person residents (and their guests) interact with when they come home. Our Assistant Managers are the “heart" of the property and are adored by our residents. After warmly welcoming them home, you will monitor the lobby and handle incoming calls/requests and package/food deliveries.

Ultimately, your priority is to make our residents feel at home simply by showing genuine sincerity and appreciation.

Here are just a few other responsibilities you will have throughout your day:

• Assist in hiring, training and mentoring a team that will follow the company's mission and brand standards. (Alongside Director)
• Supervise staff, coordinate team meetings/trainings, and manage staff schedules to ensure schedule coverage.
• Create operating systems and checklists to provide a well-serviced and clean facility. Main point of contact for maintenance, repairs, and cleaning of facility.
• Complete thorough daily facility inspections and effectively communicate operation malfunctions promptly to building management.
• Promptly answer, record, and complete all resident requests, phone calls, questions, or concerns. Coordinate all facility reservations.
• Facilitate contractor check-ins and check-outs and cultivate relationships with the company's preferred vendors.
• Assist in the preparation of the community events required by the building.
• Stay abreast of industry standards, technology and trends.
• Perform other duties as assigned and which relate to the success of the property.
• This position will require long periods of time sitting, standing and moving around.
• Follows all HR and Risk Management Company Policies.
• Performs miscellaneous job-related duties as assigned.
• Covers shifts for team members to ensure proper staffing requirements are maintained.
• Use Company Approved Team Scheduler to ensure payroll budget compliance.

Minimum Job Requirements:

• Professional background in customer service and hospitality management.
• Must have an outgoing personality.
• Must be hospitality driven and offer any necessary assistance to clients and guests.
• Must be able to coach and mentor team members.
• Must possess the ability to multi-task.
• Must possess ability to work in a team environment.
• Must be able to proactively learn about all events, happenings, restaurants, etc. in the local neighborhood.

Knowledge, Skills & Abilities Required

• Basic knowledge of Microsoft Office (Word & Excel) and the Internet.
• Proven organizational skills that exemplify attention to detail from beginning to follow-up on each project undertaken.
• Effective interpersonal communication skills (written and oral) with ability to engage positively with clients.
• Diplomatically handle delicate and challenging client concerns.
• Ability to lift 50 pounds.
• 2-3 years of lifeguard and pool maintenance experience

Current Lifeguard/CPR certifications are required, as is current Certified Pool Operator certification. Experience working in a fitness center is a plus.

The pay for this position is $19.00 to $20.00 per hour. The schedule for this position is 5am-1pm Monday-Friday.

Benefits

• Weekly Pay!
• Paid Training.
• Long list of discounts and benefits available to all employees.
• Cellphone and other reimbursements for some applicable positions.
• State required healthcare benefits available to qualifying employees in applicable areas.
• Medical, Dental, and Vision Coverage available to qualifying employees in applicable areas.
• Start earning generous paid time off as of your first day.
• Career Development: We have many training courses in our NFC University that you can take to further your career while working with us.
• Short-Term Disability Income offered to qualifying employees in applicable areas.

We frequently interview and hire for multiple properties, so location details, individual pay rates, and specific schedules can be discussed in the interview process. If we don't contact you right away, we'll have your information on file for our next round of interviews, so you only need to apply once. If we don’t contact you right away, your resume and information is still on file and can be considered for all open positions with the single application.

INDNFC