Assistant Manager, Food & Beverage - HERSCHEND FAMILY ENTERTAINMENT CORPORATION

Description

Summary:

Reporting to the Food and Beverage Manager, this role provides outstanding personalized food and beverage experiences to all Aquarium visitors and internal guests. Working in a fast-paced high volume quick service restaurant environment, the Assistant Manager, Food and Beverage oversees the day-to-day operations in all Food and Beverage outlets and offers ongoing coaching and training to the team, maintains a cohesive working environment and ensures the team has all resources required for the operational success of the Outlets. Promptly addresses all visitor and guest feedback/concerns. Assigns tasks and follows up with the team as necessary. Has an impeccable eye for detail with a constant focus on safety and sanitation. Assists in departmental administrative duties; Working closely with our culinary team and other departments within the Aquarium to ensure all visitors and guests have a positive memorable experience. The Assistant Manager, Food & Beverage is representative of the Vancouver Aquarium and acts as a “tour guide” to all our guests and visitors

ACCOUNTABILITIES:

Promote and support excellent customer service, satisfaction and positive visitor experience

• Create a positive, friendly and welcoming environment for every visitor, guest and team member
• Ensure all team members have the necessary resources for operational success
• Communicate with team to ensure they are provided with any updates or changes to menus, policy, Aquarium news etc.
• Oversee and lead the safety and sanitation standards and protocols
• Be the champion of all standards set out by the Aquarium
• Manages inventory levels, reconciliations and ordering
• Assist with and answer general visitor questions of programs, events, orientation and any other Vancouver Aquarium related inquiries. Act as a “Tour-Guide” with in the Aquarium
• Confidently discuss all our food and beverage offerings and assist with any dietary restrictions
• Maintain a consistent positive demeanour in all circumstances
• Ensure all visitor and guest feedback is promptly addressed and rectified
• Adopt the motto “if it is not right, we will make it right”
• Anticipate visitor and guest needs

 

Provide assistance and support to the Manager, Food & Beverage:

• Review and approve team members’ timesheets
• Complete shift schedules for team members
• Assist in performance evaluations and staff one-on-ones
• Contribute to departmental goals

 

Assist with the daily operations of the various food outlets:

• Oversee the daily operation within the Food and Beverage outlets
• Ensure all products delivered to visitors and guests are of exceptional quality
• Assist with staff training and development
• Provide ongoing feedback and coaching to the team
• Delegate and assign tasks as necessary
• Assist in daily financial reporting and communication
• Review daily schedule and role assignments – adjust as needed
• Ensure all outlets have the required resources for operational success
• Champion of all health and safety protocols
• Assist in the catering and events department in a lead role when required

 

Ensure high quality product experience is received by all visitor to the food outlet:

• Ensure all visitor and guest requests are fulfilled and accurate prior to delivery
• Ensure all satellite stations are clean and fully stocked
• Make certain the cafes and surrounding areas are clean and organized
• Ensure proper rotation of all food and beverage items

 

JOB REQUIREMENTS:

• Minimum 2 years of Food & Beverage Supervisory experience
• Minimum 1 year hotel and or catering experience is an asset
• Serving It Right certification is required
• Food Safe certified is preferred
• Clear background check is required
• Possess strong leadership and people supervision skills
• Must be a motivated self-starter
• Take initiative and see tasks through to completion
• Strong time management skills with the ability to prioritize
• Excellent customer service and communication skills
• Possess strong problem solving and decision-making skills
• Be an organized leader and lead by example
• Ability to stand for extended periods of time
• Ability to safely lift, move and carry a variety of objects up to 30 lbs
• Be available during the week, including evenings, weekends and holidays is required

 

PROVISOS:

• Successful completion of pre-employment requirements

 

SALARY RANGE: $58,000 - $61,000

Qualifications