Assistant Manager, Airport Communications Center - Port of Seattle
Seattle, WA
About the Job
Some of what you'll be doing:
As an Assistant Manager, Airport Communications Center, you will supervise, lead, and oversee the day-to-day operations of a team of Senior Operations Controllers (SOC). You will serve as the primary communication liaison for airport operations, proactively leading and navigating communications between all levels of leadership.
+ You will serve as a subject matter expert and provide leadership and management of day-to-day workflow, staffing, and scheduling to achieve targeted operational results.
+ You will proactively demonstrate accountability and transparency for SOC, understanding and enforcing the provisions of the collective bargaining agreement.
+ You will maintain situational awareness of Aviation Operations activities, airport wide, and coordinate activities with airport entities and other external stakeholders.
+ You will assist in the design and implementation of training for all frontline employees, including onboarding/new hire training and recurrent training.
+ You will assist in change management as new solutions emerge from third party vendors and various projects that impact front line user procedures and processes within the work group.
+ You will maintain situational awareness and facilitate communication across multiple work groups to maintain continuity of operations.
+ You will develop relationships with external stakeholders and solicit and incorporate feedback, buy-in, and expertise towards the Airport Communications Center programs and processes.
+ You will strategically collaborate across the airport to ensure safe operations in compliance with federal, state, and Port regulations and policy.
Who you are:
+ Experienced – You have three (3) years of airport operations experience at a commercial service airport, to include one (1) year of supervisory/lead/mentor experience including leading a project or process.
+ Desired – We hope you have a Bachelor’s degree in Aviation Management and/or the following certifications/licenses: American Association of Airport Executives (AAAE) Certified Member (CM) or Airport Certified Employee (ACE) Communications, Security or Operations Certification.
+ Committed to Equity – You will apply equity and exemplify shared values, behaviors, and practices in all aspects of the work. At the Port of Seattle, equity is a daily responsibility and a foundational expectation for all Port employees.
+ Analytical – You can navigate and resolve complex and conflicting priorities between airlines and other tenant stake holders at the airport. You are skilled in gathering and synthesizing complex data to inform strategy, negotiations, and process improvement.
+ Leader – You can juggle multiple priorities and set schedules for others that meet the operational needs and support continuity of operations. You can lead a diverse team of high-performing individuals within a union framework.
+ Interpersonal – You have highly effective interpersonal skills and can maintain positive working relationships and work with all levels of an organization. You can bring people together to progress work and meet organizational goals.
+ Excellent Communicator – You have excellent oral and written communication skills with the ability to effectively communicate complex and regulatory information to a wide variety of audiences at varying levels of technical expertise. You can complete documentation and reporting requirements accurately.
What else you need to know:
+ Driver’s License – You will need a valid Washington State Driver’s License, or the ability to obtain one, is required in order to travel locally to project sites.
+ Work Schedule – You may be required to work any and all assigned shifts, including weekends and holidays. You may be required to work during emergencies and on-call to address any issues that could adversely impact Port operations.
+ Work Environment – You will primarily work in an office environment.
+ Washington State Residency Requirement – Employees must establish a residence in Washington state within 30 days of their first day of employment and must maintain a residence in Washington State during their employment with the Port of Seattle. If a position is eligible to telework, work performed while teleworking must be performed in Washington State.
+ Security Requirements – As the successful candidate, you must pass a Transportation Security Administration (TSA) background check as well as a criminal history background check with the Federal Bureau of Investigation (FBI). Your employment will be contingent upon obtaining a Port of Seattle ID badge upon clearance.
Why you'll love it here:
The Port of Seattle offers an extensive benefits package that rewards our staff for their valuable contributions towards the Port‘s mission. In addition to the summary below, benefit details for non-represented positions can be found on the Port of Seattle‘s website. If the position is represented by a union, please refer to the “ Collective Bargaining Agreement ” or contact the appropriate Union Representative for specific information related to benefits and eligibility.
+ Healthcare – Medical, Dental, and Vision Care with options that work for you and your family.
+ Paid Vacation – Just about four weeks per year that increases with tenure to rest and rejuvenate.
+ Paid Sick Leave – At least one hour of sick leave for every 40 hours worked.
+ Holidays – More than ten days per year to celebrate with family and friends away from work.
+ Pension/Retirement Plans – A pension and additional savings plans to prepare for your future after the Port.
+ Getting to Work – From subsidized parking and a low-cost public transit card to alternative work arrangements giving you an opportunity to work hybrid.
+ Parental Leave – Six weeks of paid leave to spend with new additions to your immediate family.
+ Development – From tuition reimbursement, training, stretch assignments and internal internships, we support a learning culture.
+ Equity, Diversity, and Inclusion – The Port of Seattle values diversity as a source of innovation and strength. We are actively working across the organization to create a culture where all employees – regardless of race, gender, and other identities – succeed and reach their fullest potential.
+ Work-Life Balance – We provide the resources to help you create habits to be healthy and balanced.
+ Mission Driven – We are focused together in promoting economic opportunities and quality of life in the region by advancing trade, travel, commerce, and job creation in an equitable, accountable, and environmentally responsible manner.
Why the Port of Seattle:
Every role at the Port of Seattle is vital to our thriving community. We are a leader in moving people and cargo across the country and around the world. With facilities and property ranging in scope from a half-acre park to one of the largest airports and container terminals on the West Coast, we maximize the public assets in our portfolio with an eye toward best uses and environmental sustainability. Find out more here .
Our vision is to create a Port that mirrors – throughout its breadth of operations and services and within its leadership – the diversity of our communities, instill principles of equity into its culture, and ensures a fair and intentional distribution of opportunities to expand economic develop and quality of life for all in our region. Find out more about how our values RAISE us up and our commitment to equity .
Location: Seattle Tacoma International Airport
Organization: Combined Comm & Control Center
Employee Status: Regular
Schedule: Full-time
Posting Expires: Jan 4, 2025, 1:59:00 AM
Minimum Salary: 114,478.00
Midpoint Salary: 154,882.00
Req ID: 003087
The Port of Seattle is an equal opportunity employer that values diverse perspectives and life experiences. We encourage people of all backgrounds to apply, knowing decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law, regulations and ordinances. To help comply with all state and federal requirements, we appreciate you voluntarily answering the questions below. The information on this form will be kept confidential. Click https://www.portseattle.org/page/ethnicity-definitions for definitions and descriptions of the categories referenced below regarding Ethnicity and Race. Click https://www.portseattle.org/page/vevraa-information for information and definitions of the categories referenced below regarding Protected Veterans status.
As an Assistant Manager, Airport Communications Center, you will supervise, lead, and oversee the day-to-day operations of a team of Senior Operations Controllers (SOC). You will serve as the primary communication liaison for airport operations, proactively leading and navigating communications between all levels of leadership.
+ You will serve as a subject matter expert and provide leadership and management of day-to-day workflow, staffing, and scheduling to achieve targeted operational results.
+ You will proactively demonstrate accountability and transparency for SOC, understanding and enforcing the provisions of the collective bargaining agreement.
+ You will maintain situational awareness of Aviation Operations activities, airport wide, and coordinate activities with airport entities and other external stakeholders.
+ You will assist in the design and implementation of training for all frontline employees, including onboarding/new hire training and recurrent training.
+ You will assist in change management as new solutions emerge from third party vendors and various projects that impact front line user procedures and processes within the work group.
+ You will maintain situational awareness and facilitate communication across multiple work groups to maintain continuity of operations.
+ You will develop relationships with external stakeholders and solicit and incorporate feedback, buy-in, and expertise towards the Airport Communications Center programs and processes.
+ You will strategically collaborate across the airport to ensure safe operations in compliance with federal, state, and Port regulations and policy.
Who you are:
+ Experienced – You have three (3) years of airport operations experience at a commercial service airport, to include one (1) year of supervisory/lead/mentor experience including leading a project or process.
+ Desired – We hope you have a Bachelor’s degree in Aviation Management and/or the following certifications/licenses: American Association of Airport Executives (AAAE) Certified Member (CM) or Airport Certified Employee (ACE) Communications, Security or Operations Certification.
+ Committed to Equity – You will apply equity and exemplify shared values, behaviors, and practices in all aspects of the work. At the Port of Seattle, equity is a daily responsibility and a foundational expectation for all Port employees.
+ Analytical – You can navigate and resolve complex and conflicting priorities between airlines and other tenant stake holders at the airport. You are skilled in gathering and synthesizing complex data to inform strategy, negotiations, and process improvement.
+ Leader – You can juggle multiple priorities and set schedules for others that meet the operational needs and support continuity of operations. You can lead a diverse team of high-performing individuals within a union framework.
+ Interpersonal – You have highly effective interpersonal skills and can maintain positive working relationships and work with all levels of an organization. You can bring people together to progress work and meet organizational goals.
+ Excellent Communicator – You have excellent oral and written communication skills with the ability to effectively communicate complex and regulatory information to a wide variety of audiences at varying levels of technical expertise. You can complete documentation and reporting requirements accurately.
What else you need to know:
+ Driver’s License – You will need a valid Washington State Driver’s License, or the ability to obtain one, is required in order to travel locally to project sites.
+ Work Schedule – You may be required to work any and all assigned shifts, including weekends and holidays. You may be required to work during emergencies and on-call to address any issues that could adversely impact Port operations.
+ Work Environment – You will primarily work in an office environment.
+ Washington State Residency Requirement – Employees must establish a residence in Washington state within 30 days of their first day of employment and must maintain a residence in Washington State during their employment with the Port of Seattle. If a position is eligible to telework, work performed while teleworking must be performed in Washington State.
+ Security Requirements – As the successful candidate, you must pass a Transportation Security Administration (TSA) background check as well as a criminal history background check with the Federal Bureau of Investigation (FBI). Your employment will be contingent upon obtaining a Port of Seattle ID badge upon clearance.
Why you'll love it here:
The Port of Seattle offers an extensive benefits package that rewards our staff for their valuable contributions towards the Port‘s mission. In addition to the summary below, benefit details for non-represented positions can be found on the Port of Seattle‘s website. If the position is represented by a union, please refer to the “ Collective Bargaining Agreement ” or contact the appropriate Union Representative for specific information related to benefits and eligibility.
+ Healthcare – Medical, Dental, and Vision Care with options that work for you and your family.
+ Paid Vacation – Just about four weeks per year that increases with tenure to rest and rejuvenate.
+ Paid Sick Leave – At least one hour of sick leave for every 40 hours worked.
+ Holidays – More than ten days per year to celebrate with family and friends away from work.
+ Pension/Retirement Plans – A pension and additional savings plans to prepare for your future after the Port.
+ Getting to Work – From subsidized parking and a low-cost public transit card to alternative work arrangements giving you an opportunity to work hybrid.
+ Parental Leave – Six weeks of paid leave to spend with new additions to your immediate family.
+ Development – From tuition reimbursement, training, stretch assignments and internal internships, we support a learning culture.
+ Equity, Diversity, and Inclusion – The Port of Seattle values diversity as a source of innovation and strength. We are actively working across the organization to create a culture where all employees – regardless of race, gender, and other identities – succeed and reach their fullest potential.
+ Work-Life Balance – We provide the resources to help you create habits to be healthy and balanced.
+ Mission Driven – We are focused together in promoting economic opportunities and quality of life in the region by advancing trade, travel, commerce, and job creation in an equitable, accountable, and environmentally responsible manner.
Why the Port of Seattle:
Every role at the Port of Seattle is vital to our thriving community. We are a leader in moving people and cargo across the country and around the world. With facilities and property ranging in scope from a half-acre park to one of the largest airports and container terminals on the West Coast, we maximize the public assets in our portfolio with an eye toward best uses and environmental sustainability. Find out more here .
Our vision is to create a Port that mirrors – throughout its breadth of operations and services and within its leadership – the diversity of our communities, instill principles of equity into its culture, and ensures a fair and intentional distribution of opportunities to expand economic develop and quality of life for all in our region. Find out more about how our values RAISE us up and our commitment to equity .
Location: Seattle Tacoma International Airport
Organization: Combined Comm & Control Center
Employee Status: Regular
Schedule: Full-time
Posting Expires: Jan 4, 2025, 1:59:00 AM
Minimum Salary: 114,478.00
Midpoint Salary: 154,882.00
Req ID: 003087
The Port of Seattle is an equal opportunity employer that values diverse perspectives and life experiences. We encourage people of all backgrounds to apply, knowing decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law, regulations and ordinances. To help comply with all state and federal requirements, we appreciate you voluntarily answering the questions below. The information on this form will be kept confidential. Click https://www.portseattle.org/page/ethnicity-definitions for definitions and descriptions of the categories referenced below regarding Ethnicity and Race. Click https://www.portseattle.org/page/vevraa-information for information and definitions of the categories referenced below regarding Protected Veterans status.
Source : Port of Seattle