Assistant General Manager at Zadig&Voltaire

Founded in 1997 by Thierry Gillier, Zadig&Voltaire has redefined the very essence of luxury for a new generation. It is an exciting, highly successful French brand offering luxury fashion for women, men and kids. Indifferent to the norms, dictates, and codes of traditional luxury, the House has revealed over time its passion for freedom, an aspiration that fuels its creativity and perpetuates its audacity. Influenced by musical worlds, steeped in contemporary art, and distinctly Parisian, the brand has made duality its signature.

The spirit of the brand is eternally youthful, encouraging its community to cherish uniqueness. Zadig&Voltaire emphasize the importance of expressing yourself, loving yourself, and cultivating an independent mind, to be free, again and again! Zadig&Voltaire is dedicated to nurturing the talents of tomorrow and supporting the development of its employees' skills in all the countries where the brand is present. Just like its founder, Zadig&Voltaire is an artistic company where employees are encouraged to be entrepreneurial and agile in a context of strong growth. Zadig&Voltaire fully embraces the complex challenges of the 21st century by actively engaging in its global sustainability program VoltAIRe.

As an evolving global brand, Zadig & Voltaire is looking for talented people to get involved.

Zadig & Voltaire is an equal opportunity employer.

The Role

We are seeking a motivated individual to join our Retail Management team. In this role the AGM will play a critical role in ensuring the smooth operation of the Madison Flagship boutique in the absence of the General Manager. Responsibilities include, but are not limited to, maintaining and achieving high operational standards, exceeding merchandising goals, achieving sales objectives, building a highly motivated team, and furthering associates’ skills and clientele base.

Responsibilities

• Collaborate with the General Manager to ensure the store operates seamlessly and efficiently.
• Learn and apply product knowledge to assist customers in selecting merchandise that meets their needs.
• Proactively identify and recommend additional merchandise to enhance the customer’s experience, not overwhelm them.
• Establish, meet, and exceed sales and performance goals.
• Build and maintain lasting relationships with customers to expand the client base.
• Motivate and manage the sales team to exceed sales and productivity goals.
• Foster a positive, upbeat and energetic atmosphere.
• Connect with customers and understand their needs, such as documenting and communicating customer requests.
• Recognize and handle loss prevention situations with exemplary customer service.
• Conduct training sessions to enhance team skills and knowledge.
• Plan and delegate appropriate responsibilities within the sales team.
• Maintain knowledge of inventory, scheduling, sales goals, and training of sales associates.
• Ensure that store merchandising, windows, and visual displays are maintained and consistent with the brand image.
• Maintain clear communication lines with the sales team and corporate office.
• Seek out top talent for the sales team through networking and recruiting.
• Act as a leader to the sales team.
• Maintain a professional, positive work environment.

Requirements

• Exceptional written and verbal communication skills
• Exemplary work ethic and leadership qualities
• Ability to analyze sales reports to determine business needs and develop strategies
• Strong troubleshooting and problem-solving abilities, particularly under pressure
• Exceptional organizational skills, with the capacity to prioritize and manage multiple tasks effectively
• Superior customer service skills
• A proactive, hands-on approach with a keen sense of urgency to meet business demands

Education and Training

• HS Diploma Required; Associate’s/bachelor’s degrees preferred

Experience

• Minimum 4 years’ experience in luxury retail store environment
• Minimum 2 years’ experience in luxury/retail management