Assistant General Manager - Luxury Residential - Related

Your role with the company:

The Assistant General Manager is responsible for assisting the General Manager in maintaining all aspects of property operations, monitoring and leading the sales process, assist in the training, motivation and development of the concierges, maintenance, and office teams. You will be the key contact person for all resident requests providing unparalleled customer service at all times. You will also be involved in the financial aspects of the operations and capital projects. The expectation is that, over time, under the tutelage of a General Manager, the AGM will be prepared for and eligible to be considered for a GM position.

Admin Support:

• Provide general administrative duties, including but not limited to, all correspondence (phone, email, mail), filing systems, word processing and technical/equipment support.
• Oversight of day-to-day operations of the office.
• Coordinate and maintain office amenities and supplies.
• Maintain office operations including supplies ordering, coordination and maintenance for efficiency and pricing.
• Create and maintain appropriate systems and best practices for tracking office supply inventory, third-party vendors and services.
• Office Policies and Maintenance
• Responsible for creating and overseeing internal processes and working with managers to ensure these are followed.
• Establish best practices and systems for office operations, policy and procedures
• Engage third-party vendors and suppliers for appropriate services and office product

Condo Responsibility, Administrative tasks & Support:

1. Owner Relations:

• Serves as a liaison between the owners and Board of Managers to foster a good relationship.
• Handles all owner complaints expeditiously, diplomatically and professionally follow up promptly on all issues.
• Reviews work-order records and communicates with the Resident Manager on work-order status in order to respond to tenant inquiries.
• Confirms exterminating schedules with Resident Manager and keeps tenants informed of dates of service.
• Manages health club staff and services and act as liaison to members, when applicable.

2. Owner Resale requests, Owner Refinancing Requests, Owner Alteration Requests:

• Processes owner resale, rental and refinancing requests in a timely manner in accordance with Board requirements.
• Processes, reviews and coordinates owner alteration requests in conjunction with Board appointed Engineer and present to Board for review and approval. Upon Board approval, tracks and enforces all provisions of the alteration agreement, including but not limited to, Owner Charge backs (damage to common areas, staff charges, elevator operator, pest control), and adherence to design plan.

 Building Operations

• Makes introductory calls to all future residents and assisting with all aspects of move ins for new residents to assure quality control and confirm satisfaction with service that was provided. Includes follow up and acclimating new residents to building, services and amenities.
• Assists in the development and implementation of resident relation activities and events to enhance the residents’ appreciation of the building as a home. 
• Provides administrative support with the resident web site, resident website access and letters, monthly mailings and other special projects as assigned by supervisory staff. 
• Ensure efficient and courteous response to all resident requests, inquiries, concerns, etc.  including follow up.
• Provides resolution to resident problems and on-going resident relations. 
• In partnership with the building team members, serves as a liaison to the residents to foster good landlord/resident relationships. 
• Handles all resident complaints expeditiously, diplomatically and professionally. 
• Maintains accurate, efficient files for all site administration, including: lease files, operational procedure files, work-order files, etc. 
• Prepares and processes appropriate written communications, i.e., memos, letters, insurance incident reports, etc. 
• Collects and posts all resident rent payments. Manages accounts receivable. 
• Coordinate the filing of legal proceedings in accordance with local ordinances. 
• Special projects as assigned.

WHY YOU’LL LOVE IT HERE                                                   

• Lots of paid time off (19+ days!) – we value your life outside of work.
• Customizable total rewards package – pick from our medical, vision and dental options, along with our life insurance and an Employee Assistance Program
• Financial wellness perks to set you up for success – such as 401(k), FSA & HSA, employer-paid life and AD&D insurance; paid leave & disability programs.
• Mental health resources – such as counseling are available to our team members.
• Fertility benefits – such as surrogacy, adoption assistance and more!
• Paid time off to volunteer and we will match your charitable donations! We are a passionate team making real impact on the world!
• Grow with us – learning & training programs; tuition & certification reimbursement; internal advancement opportunities are available…and so much more!

Compensation:

• $70,000-75,000 / Year DOE
• Annual performance bonus

Background profile:

• Minimum of 3 years of operations experience or upscale customer service experience- preferably in a position(s) that incorporate both.

• Condominium License Association Manager preferred, not required

• Administrative/office management experience required with strong data/file management
• Management Experience in Property Management or Hospitality highly desirable.
• Ability to read financial state profit and loss statements, variance reports and budgets.
• Leasing experience desirable.
• High level of flexibility required.
• Excellent verbal and written communication skills.
• Superb analytical skills
• Must be highly organized
• Available to work a flexible schedule, including weekends as required.
• Bachelor’s degree from four-year College or University; or equivalent combination of education and experience.
• Yardi experience, preferred.
• Position will require some overtime including possible evenings and weekends during lease up. Hours will be mostly set but there is a reasonable expectation of flexibility of schedule.

Skills and Abilities:

• Ability to work a flexible schedule; any day of the week, including being “on-call".
• Ability to apply critical thinking and sound decision-making.
• Ability to resolve residents’ concerns while maintaining a friendly and professional demeanor.
• Ability to demonstrate project management skills to ensure tasks are completed on schedule.
• Ability to communicate professionally and adapt interpersonal skills to a variety of audiences.
• Ability to demonstrate teamwork by assisting co-workers and direct reports.
• Ability to provide coaching to direct reports to develop their knowledge and skill-set.
• Ability to effectively convey ideas and influence the opinions of others.
• Ability to demonstrate computer literacy using Microsoft Office software.

#LUXMADCIL

Related Management Company (RMC) is the leading innovator in managing real estate as an owner/operator. There is strength in numbers – RMC operates hundreds of properties in 22 states and Washington, D.C., providing our employees with unparalleled growth opportunities. Our portfolio includes affordable, workforce, market-rate, and luxury housing. We are passionate about exceeding quality expectations in every single asset class. As a subsidiary of Related Companies, we’ve been at the forefront of sustainability too, with most of our new developments pursuing LEED Silver certification or higher.

At RMC, we Welcome Everyone. It is our mindset that welcomed employees invoke welcomed residents. When you work here, you’re encouraged to be your best, authentic self. With persistent focus, we are strengthening internal mobility, and employee engagement, and investing in leadership development to continuously improve the employee experience.

Related is an Equal Opportunity Employer

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#RMC