Assistant Front Office Manager - Vail Resorts
Breckenridge, CO
About the Job
Create Your Experience of a Lifetime!
Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.
With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.
Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
Job Benefits
+ Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
+ MORE employee discounts on lodging, food, gear, and mountain shuttles
+ 401(k) Retirement Plan
+ Employee Assistance Program
+ Excellent training and professional development
+ Referral Program
Full Time roles are eligible for the above, plus:
+ Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
+ Free ski passes for dependents
+ Critical Illness and Accident plans
Job Summary:
The Assistant Front Office Manager is responsible for assisting with the day-to-day leadership of the Front desk and Bell departments. This position is responsible for handling many of the administrative and operational duties of maintaining the Front Office Department. Customer service is a key responsibility, from guest arrival to departure, in accordance with Gravity Haus and Vail Resorts standards. This position is to plan, organize and monitor staff activities to ensure compliance with quality assurance standards set by the hotel.
Job Specifications:
+ Outlet: Gravity Haus Breckenridge
+ The budgeted range starts at $55,000 - $65,000. Actual pay will be adjusted based on experience
+ Shift & Schedule Availability: Full Time / Year Round
+ Skill Level: Advanced
Job Responsibilities:
+ Distribute and delegate work load to guarantee maximum production and guest satisfaction with minimum outlay of expenses in terms of labor.
+ Investigate complaints, evaluate corrective actions and implement plan to resolve and de-escalate conflicts.
+ Communicate effectively to provide clear direction in assigning and instructing housekeeping in details of work.
+ Manage finances of Front office operations including budget, forecasts and inventory.
+ Be the leader of Brand Standards for the Brand and be a driver of the customer experience
+ Provide staffing, training, counseling and performance review for the Front Office department.
+ Ensure employees understand expectations and parameters.
+ Comply with all Resort policies, procedures and standards of operation.
+ Solicit employee feedback and review employee satisfaction results to identify and address employee problems or concerns.
+ Emphasize guest satisfaction- during all departmental meetings and focus on continuous improvement.
+ Capital budget, perform any additional tasks or projects as required.
+ Maintain high moral, good work environment, sense of professionalism and guide the staff to increase productivity.
+ Able to schedule staff effectively and efficiently with CPAR
+ Other duties as assigned
+ Must be able to drive and valet vehicles
Job Requirements:
+ High school diploma.
+ VR MVR Application Approval – Any job offer is contingent upon application approval for driving on the clock with VR
+ Previous experience in managing a hotel/resort Front Office department
+ Minimum of 2 years of experience in Supervisory/ Management/Assistant Valid Colorado Driver’s License
+ Microsoft Office Suite (Word, Excel, Outlook)
+ Advanced ability in English
+ Good communication, organization and time management skills.
+ Lift weight from 25-50 lbs
_Preferred:_
+ BA
The expected pay range is $55,000 - $65,000. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.
_Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law._
_Requisition ID 506277_
_Reference Date: 12/06/2024_
_Job Code Function: Front Office_
Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.
With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.
Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
Job Benefits
+ Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
+ MORE employee discounts on lodging, food, gear, and mountain shuttles
+ 401(k) Retirement Plan
+ Employee Assistance Program
+ Excellent training and professional development
+ Referral Program
Full Time roles are eligible for the above, plus:
+ Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
+ Free ski passes for dependents
+ Critical Illness and Accident plans
Job Summary:
The Assistant Front Office Manager is responsible for assisting with the day-to-day leadership of the Front desk and Bell departments. This position is responsible for handling many of the administrative and operational duties of maintaining the Front Office Department. Customer service is a key responsibility, from guest arrival to departure, in accordance with Gravity Haus and Vail Resorts standards. This position is to plan, organize and monitor staff activities to ensure compliance with quality assurance standards set by the hotel.
Job Specifications:
+ Outlet: Gravity Haus Breckenridge
+ The budgeted range starts at $55,000 - $65,000. Actual pay will be adjusted based on experience
+ Shift & Schedule Availability: Full Time / Year Round
+ Skill Level: Advanced
Job Responsibilities:
+ Distribute and delegate work load to guarantee maximum production and guest satisfaction with minimum outlay of expenses in terms of labor.
+ Investigate complaints, evaluate corrective actions and implement plan to resolve and de-escalate conflicts.
+ Communicate effectively to provide clear direction in assigning and instructing housekeeping in details of work.
+ Manage finances of Front office operations including budget, forecasts and inventory.
+ Be the leader of Brand Standards for the Brand and be a driver of the customer experience
+ Provide staffing, training, counseling and performance review for the Front Office department.
+ Ensure employees understand expectations and parameters.
+ Comply with all Resort policies, procedures and standards of operation.
+ Solicit employee feedback and review employee satisfaction results to identify and address employee problems or concerns.
+ Emphasize guest satisfaction- during all departmental meetings and focus on continuous improvement.
+ Capital budget, perform any additional tasks or projects as required.
+ Maintain high moral, good work environment, sense of professionalism and guide the staff to increase productivity.
+ Able to schedule staff effectively and efficiently with CPAR
+ Other duties as assigned
+ Must be able to drive and valet vehicles
Job Requirements:
+ High school diploma.
+ VR MVR Application Approval – Any job offer is contingent upon application approval for driving on the clock with VR
+ Previous experience in managing a hotel/resort Front Office department
+ Minimum of 2 years of experience in Supervisory/ Management/Assistant Valid Colorado Driver’s License
+ Microsoft Office Suite (Word, Excel, Outlook)
+ Advanced ability in English
+ Good communication, organization and time management skills.
+ Lift weight from 25-50 lbs
_Preferred:_
+ BA
The expected pay range is $55,000 - $65,000. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.
_Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law._
_Requisition ID 506277_
_Reference Date: 12/06/2024_
_Job Code Function: Front Office_
Source : Vail Resorts