Assistant Director of Operations, On Lok Day Services (OLDS) - On Lok

On Lok Day Services

The 30th Street Senior Center is San Francisco's largest multipurpose senior center with eight programs serving more than 6,000 seniors per year. We offer multiple programs for active seniors citywide including exercise classes, delicious meals, and a variety of social activities to carry out our mission to help seniors remain healthy, independent, and in their communities for as long as possible. Our Aging and Disability Resource Center, home-delivered meals, and case management programs provide additional support to seniors in our community.

Position Overview:

Roles and Responsibilities:

Operations:

• Manage day-to-day operations of the Senior Center program.
• Assesses needs and ensures program objectives are met.
• Develop, implement, and evaluate center/department goals, aligned with both the OLDS goals and the On Lok goals and strategy.
• Manage escalated senior relations issues through a combination of listening skills, diagnosis, problem-solving, mediation, negotiation, and conflict resolution
• Responsible for personnel and senior participants' safety and compliance. The Associate Director will ensure all staff fulfill all training and compliance requirements.
• Facilitate meetings and committees.

Leadership & Team Building:

• Lead staff through motivation, coaching, training, and retaining using effective, collaborative, team-oriented leadership style.
• Provide leadership in building high-performing and results-driven teams.
• Connect and engage teams across the organization in a collaborative and inclusive way.
• Drive priorities and achieve results by managing the team to ambitious and achievable results.
• Synthesize data quickly and apply it to business strategies, priorities, and decisions.
• Serve as Acting Director in Director of Senior Services absence.

Management & Supervision:

• Manage a staff of 5 program managers, plus 2 additional staff. Indirectly responsible for a staff of 34. This includes recruiting, hiring, training, and evaluating staff. Requires both legal and soft skills with knowledge of all appropriate laws and company policies.
• Responsible for all activities related to performance management. This position requires a high level of management engagement and oversight, with substantial commitment of time and energy towards supervising, training, and mentoring staff.
• Establish performance measures and department goals, monitor results, and manage key performance metrics for the team.
• Sets schedules, approves vacation, approves payroll, and other supervisory skills.

Contract & Grant Administration:

• Manage grants and contracts, ensuring performance to goals, reporting, and compliance. Includes the Department on Aging and Adult Services /Office on the Aging, and other government agencies and foundations.
• Prepare management reports needed to monitor program effectiveness and assist in program planning and development.
• Provide weekly program status reports to the Senior Center Director.

Financial:

• Assist with the development and management of budgets.
• Complete forecast and budget updates. Manage operations within budget.

Internal & External Community Outreach:

• Supports the Senior Center through involvement in community groups, city meetings, and neighborhood associations (from the neighborhood to the who's who of City Hall; building relationships, handling issues, etc.).
• Serves as liaison to facilities, IT, and other On Lok support services.
• Other reasonable responsibilities as assigned.

Supervisory Responsibilities:

• Manage the department's strategic and operational goals.
• Implement and communicate direction for goals, policies, and strategies for achievement.
• Motivate and lead department staff performance and escalate issues as necessary.
• Strategically and systemically handle staff development and performance.
• Anticipate challenges and put a strategy in place to resolve in a timely manner.
• Align department and employee actions, behaviors, and professional goals with On Lok's mission and goals.

Required Qualifications:

• Master's Degree in Social Work, Dietetics, Recreational Therapy, Gerontology, or a related field.
• 2-4 years of experience in supervisory experience.
• Excellent verbal and written communication skills are required.
• Strong organizational skills; analytic and program development; and multi-tasking skills.
• Excellent computer skills are required.
• Bilingual in Spanish/English required.
• Access to reliable transportation, a valid CA Driver's license, and a clean driving record are required.

Preferred Qualifications:

• 1-2 years of experience in supervising managers.
• Experience working with seniors preferred.
• Food service experience is helpful/bonus.

On Lok's Employee Benefits include (eligible for any position for 20 hr/wk or more):

• Medical, Dental, and Vision coverage
• Retirement Savings Plan 403(b) and Term Life/AD&D Insurance
• Flexible Spending Account, Commuter Checks, MLA scholarships, Employee Assistance Program (EAP)
• Pet Insurance and additional discounts
• Holidays (10 per year), vacation time, sick leave, and long-term disability insurance

Pursuant to the San Francisco Fair Chance Ordinance, and state and federal laws (including federal PACE requirements at 42 CFR 460.64(a); 460.68(a), we will consider for employment qualified applicants with arrest and conviction records.

On Lok is an equal-opportunity employer committed to a diverse and inclusive workforce. All applicants will receive consideration for employment without regard to sex (including pregnancy), race, religion, color, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, disability, medical condition, genetic information, marital status, age, military or veteran status, or any other legally protected status.

If you require reasonable accommodation to participate in the job application or interview process, to perform essential job functions and/or to receive other terms, privileges, or benefits of employment please contact Talent (talent@onlok.org).