Arttix Shift Supervisor - Salt Lake County

A career with a purpose in the community you love!

Salt Lake County invites you to explore our exciting career opportunities. We seek highly enthusiastic individuals to enrich our County with your experience and talent. If you enjoy working in a team environment that is committed to changing the lives of its community, please keep reading.

What it’s like to work here:

At Salt Lake County our culture is woven into all aspects of our work and our employees’ lives, from the way we treat each other to the way we support the community. To promote and foster a fun and healthy work environment, we appreciate employees through great benefits, a healthy work-life balance, and room to grow and develop.

Surround yourself with:

Peers who are motivated to make a difference in the lives of those we serve. We serve Salt Lake County and envision a safe and beautiful place for all to live, work, and have fun. Salt Lake County is about connecting people and championing our community. Our community is more than a place; it's our heart and service that brings us together.

We encourage work-life balance:

Working for Salt Lake County is more than just a paycheck. A career with us includes several benefits and perks. We support our employees with 12 Holidays, up to 24 vacation days, 12 sick days, and one personal day every year. Some positions have a hybrid work environment, giving you the flexibility to manage working from home and being in the office.

Additional Benefits Include:

• Retirement options for hybrid pension/401(k) or 401(k) only with 10% employee contribution
• Medical coverage including a 100% county-paid premium option
• Dental and Vision coverage with coverage for adult designees
• Health Savings account with a county contribution of up to $1200 per year, or Flexible Spending Account
• 100% county-paid Long-Term Disability and employee-paid Short-Term Disability options
• Professional Development and professional membership fees paid
• Tuition Reimbursement
• Plus: Onsite medical clinic and gym; hospital insurance, auto insurance, and home insurance, and discounts at County facilities.

For more benefits information Click HERE 

JOB SUMMARY

Assists in supervising the daily operations and personnel of the Center for the Arts ArtTix ticket office and the monitoring of daily funds collected through ticket sales. Works with management and the IT department to ensure in-house and internet daily ticket sales are operational.

MINIMUM QUALIFICATIONS

One (1) year of customer service experience and at least six (6) months of computerized ticketing experience.

Supervisory experience is preferred.

ESSENTIAL FUNCTIONS

• Participates in daily operation of CFA Division ticket offices at all hours.
• Supervises, hires and trains all temporary ticket office personnel.
• Coordinates information between ArtTix management, Event Management, clients, patrons and staff.
• Operates the ticket office during performances, overseeing ticket sales and coordination information between client, front of house staff, and patrons.
• Enforces procedures necessary to ensure the safekeeping of ticket office receipts, purchased tickets, and the ticket office cash fund.

KNOWLEDGE, SKILLS AND ABILITIES (KSA)

Knowledge of:

• Effective management principles
• Event ticketing
• Human resource management, including recruitment, interviewing, hiring, training, evaluations and discipline
• Standard accounting procedures
• Public relations
• Customer Service
• ADA requirements
• Team-building skills and techniques

Skills and Abilities to:

• Supervise and organize staff
• Interpret and implement written procedures and policies
• Establish and maintain internal and external division relationships
• Operate standard office equipment
• Work with computer software related to job specific duties
• Communicate effectively both verbally and in writing
• Handle public contacts with discretion, patience, tact and courtesy
• Make decisions under pressure
• Assess ArtTix needs, including making recommendations on staffing, equipment and other program requirements
• Relate and work with people from various backgrounds

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

Must be able to sit for several hours while using a computer.
Light lifting required.

IMPORTANT INFORMATION REGARDING THIS POSITION

Must be able to work flexible schedule including evenings, weekends, and holidays.

This position opening is for 30 hours per week.