Aquarist IV - Supervisor - Alohilani Resort Waikiki Beach

Compensation Type: Hourly Highgate Hotels:

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location:

The all-new, vibrant ‘Alohilani Resort Waikiki Beach blends indoor and outdoor luxury to elevate the experience of Oahu resorts. Every space has been envisioned by award-winning design firm, Rockwell Group. Fresh, welcoming and relaxing, it’s an oasis of tranquility in the heart of Waikiki.

Experience our spacious, welcoming lobby and captivating 280,000 gallon Oceanarium unique to Honolulu resorts. Coming soon, the destination pool deck with private cabanas will offer a saltwater infinity pool, a shallow-water pool and club for kids, and a pool bar that seamlessly transitions from day to night. With a location steps from Waikiki Beach, it’s where Hawaii vacations turn moments into memories.

Our resort is proudly named in honor of Queen Lili‘uokalani, the last reigning monarch of the Hawaiian Kingdom. Beloved by her people, she was a music composer, an author and an ardent supporter of her culture. Her spirit is infused into the resort, which shares the same privileged location as her beachside home Ke‘alohilani, meaning the royal brightness. Welcome to a fresh perspective on resorts in Waikiki. ‘Alohilani Resort Waikiki Beach.

Overview:

The Aquarist 4 - Supervisor is responsible for working closely with the department manager to ensure that Curator department protocol and standards are maintained at all times; this includes scheduling of associates based on business needs. The Aquarist 4 - Supervisor will be required to become proficient in Timekeeping procedures, ordering procedure, and receiving procedures. This associate works closely with the department manager to ensure that the maintenance and ordering of supplies, equipment, feed, and other required supplies for the department is maintained. The Aquarist 4 - Supervisor will maintain all Aquarists records to ensure they are up to date, including CPR/First-Aid training and refresher training as required, and scheduling recurrent Rescue training techniques. This associate will be specifically in charge of insuring the maintenance of all SCUBA related equipment, scheduling annual overhauls of all SCUBA regulators used by department, and seeing that all SCUBA cylinders are scheduled for Visual Inspections and hydrostatic inspections on a schedule such that there is no shortage of necessary equipment at any time. The Aquarist 4 – Supervisor will be in charge of seeing that all SCUBA cylinders are kept filled and currently inspected. The Aquarist 4 – Supervisor will be required to gain and maintain basic pump room operation knowledge to Manager’s approval and be capable of inspecting and performing backwashing in pump room daily. This associate will overview standards and performance of divers during feed dives and maintenance/cleaning, and suggest improvements to enhance safety or performance and equipment needed to promote those ends.

Responsibilities:

Fundamental Requirements:

• Follow and enforce all Highgate Hotel policies. Have knowledge of and assist in all emergency procedures as required.
• Be able to perform, complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.
• Be involved in departmental meeting, planning and execution.
• Help maintain productivity levels at or above budgeted standards.
• Assist in training and cross training of new hires and current employees on a regular basis.
• Able to perform daily backwashing requirements in pump room along with basic maintenance and checklist of that area
• Follow all departmental requirements, especially in terms of personal safety of associates.
• Able to safely complete a 20-minute feed dives and maintenance/cleaning dives of up to 60 minutes on each scheduled shift.
• Dive safely at all times.
• Report immediately any situation that could lead to or is seen as immediately hazardous.
• Prepare fish food for feed dives and subsequently store food properly.
• Maintain standards of cleanliness as described by departmental protocol.
• Perform up to three dives each scheduled shift while always maintaining an awareness of decompression status as defined by their SCUBA training agency.
• Perform out-of-water assigned tasks as required.
• Assist in feed/maintenance of any and all holding, quarantine or display aquariums within the hotel.
• Maintain up-to-date input of all data in all logs as required.
• Participate in new projects as needed by hotel operations or as assigned or requested by department manager.
• Attend meetings in accompaniment or in place of department manager as necessary or required.
• Ensure time schedules, ordering, receiving, scheduling of tasks, inspection of daily check listed items and input of daily data is maintained.

Qualifications:

Education & Experience:

• College degree or trade school in a technical discipline is preferred.
• Science background technical training or equivalent experience is preferred.
• Understanding of technical aspects of aquarium systems is preferred.
• Certified as a Rescue Diver or equivalent by a recognized SCUBA certification agency. Higher dive ratings are a plus.
• College coursework in related fields (e.g., Marine Biology, Zoology, Ocean Sciences) is helpful.
• A minimum of 1440 hours as a Level 3 Aquarist Specialist, with the manager's approval based on performance and knowledge.
• Previous supervisory or teaching responsibility is preferred.
• Previous experience in a large aquarium setting is required.
• Previous animal training experience is preferred.
• Previous work in quarantine areas is required for Quarantine specialty.
• Previous work in mechanical rooms and plumbing knowledge is preferred.
• Must have a valid driver's license for the applicable state.
• CPR, AED, First Aid, and Oxygen Administration certifications for SCUBA desired

Physical Requirements:

• Flexible and long hours sometimes required.
• Must pass SCUBA physical and drug usage test prior to employment.
• Exerting up to 20 pounds of force occasionally or constantly to lift, carry, push, pull or otherwise move objects.
• Must be able to occasionally lift 50 lbs safely.
• Ability to stand, walk, climb stairs, kneel, SCUBA dive, swim, breathe-hold dive, during entire shift.
• Must pass a SCUBA physical examination when required.
• Certifications (CPR, AED, First Aid, O2) must be renewed before they expire.

General Requirements:

• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in all areas of Curator Department.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs and needs of department.
• Perform other duties as requested by management.

Salary Range ($28.71/hr)