Applications Engineer - Ledgent Technology

Job Title: Applications Engineer

Salary: $70,000 - $90,000

The Opportunity: As an Applications Engineer, your responsibilities will include defining and testing new products and features, supporting customers and the Sales team with technical inquiries, performing system integration, and engineering solutions to complex technical challenges. You will collaborate with internal engineering teams and provide in-person support with travel requirements of up to 25%, both domestic and international.

This position offers a hybrid work schedule with a minimum of 3 days per week onsite at headquarters in West Los Angeles, CA (Mondays, Wednesdays, and Thursdays).

Key Responsibilities:

• Design, test, and implement solutions to address unique technical challenges.
• Define and develop new products and features, perform product evaluations, and lead field trials for new features and accessories.
• Provide technical support to customers and the Sales team through troubleshooting, system integration engineering, product recommendations, and technical analysis (via phone, online, and in person).
• Collaborate with internal engineering teams to support requests through in-house or field testing and validation.
• Harden and refine existing features through firmware and hardware changes in real-world applications.
• Assist the Sales Engineering team with demos, training, testing, and addressing field issues or bugs.
• Create and maintain customer-facing documentation such as manuals, guides, videos, and application notes to improve customer and sales support efficiency.
• Oversee and support the RMA and Loaner teams, offering guidance on equipment recommendations and vetting customer requests.
• Travel up to 25% to provide in-person engineering support for customer demos, troubleshooting, system integration, and training.

Required Qualifications:

• Bachelor's degree in Electrical Engineering, Engineering Technology, or a related technical field.
• Proficiency in using test instruments such as spectrum analyzers, multimeters, signal generators, and other RF and data network test equipment.
• Strong ability to work independently, take initiative, multitask, and effectively collaborate with cross-functional teams and customers.
• Excellent verbal and written communication skills to interact with customers and internal teams.
• Exceptional organizational skills and attention to detail.
• Proficiency in PC office applications and mobile devices.
• Ability to lift up to 50 lbs.
• Willingness to travel and provide support at customer sites.
• U.S. Citizenship required due to government contract restrictions. Employment is contingent upon successful completion of a background check.

Preferred Qualifications:

• Knowledge of TCP/IP protocol and networking.
• Experience with operating and testing IP radios/modems.
• Understanding of wireless communication systems, RF signal propagation, and digital communication technologies.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.