Application Technical Specialist - Service Now at Randstad USA

job summary:

Looking for an Application Technical Specialist functioning as a Technical Business Analyst to work with DOL staff to identify and document existing paper-based workflows that can be streamlined and automated in the ServiceNOW system.

Looking for an Application Technical Specialist functioning as a Technical Business Analyst to work with DOL staff to identify and document existing paper-based workflows that can be streamlined and automated in the ServiceNOW system. The resource will also be responsible for identifying reports, SLAs, and KPIs.

 
location: Trenton, New Jersey
job type: Contract
salary: $62.50 - 62.60 per hour
work hours: 8am to 5pm
education: Bachelors
 
responsibilities:

Need: The resource is required to:

• Meet with various parties involved in each process to document current activities.

• Assess and determine if these activities can be streamlined.

• Gain consensus on the streamlined approach and build these processes into ServiceNow. Identify reports, SLAs, and KPIs to measure performance and timeliness.

• Possess an understanding of available business rules, triggers, criteria, and actions to construct these workflows' automation effectively.

Knowledge and Years of Experience

• ITIL/Service Management - 2 years

• ServiceNOW, FootPrints, or other ITSM tools experience - 2 years

• Knowledge of the available types of rules and the triggers, criteria, and actions that are used to construct automation of the standard, repetitive actions that occur in a business environment - 2 years

REQUIRED SKILLS and Years of Experience

• Overall technical business analyst experience - 7 years

• Experience with Service Management (ServiceNOW preferred or similar IT Service Management tools) - 2 years

• Experience in automating workflows in a Service Management application - 2 years

• strong technical problem-solving skills experience - 2 years

• Experience communicating complex concepts to technical and non-technical stakeholders - 2 years

DESIRED SKILLS

• Knowledge of ServiceNOW to automate workflow management - 1 year

• Process improvement experience - 1 year

• Ability to identify value-added steps and eliminate non-value-added steps in workflows - 1 year

• Experience identifying and establishing KPIs and reports - 1 year

EDUCATION - Bachelor's Degree or equivalent certification

 
qualifications:

• Experience level: Experienced
• Minimum 8 years of experience
• Education: Bachelors

 
skills:

Technical

servicenow

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.