Analyst, Business Support - Wedbush Morgan Securities

Wedbush Securities is one of the largest securities firms and investment banks in the nation. We provide innovative financial solutions through our Wealth Management, Capital Markets, Futures and Advanced Clearing & Prime Services divisions (ACaPS). Headquartered in Los Angeles, California with over 100 offices and more than 80 correspondent offices, our commitment to providing relentless, customized service is the foundation of our consistent growth. 

The Business Support Analyst will be a key member of the COO Office, responsible for providing comprehensive support to the Head of the COO Office and the Business Continuity Manager. This role will focus on tracking and reporting on the team’s Objectives and Key Results (OKRs) as well as assisting in the management and execution of business continuity program strategies. The ideal candidate will have strong analytical skills, a proactive mindset, and the ability to work collaboratively across various functions. This is a hybrid role reporting into our Jersey City, NJ office.

Responsibilities include, but are not limited to:

• Collaborate with Business Continuity Program (BCP) Manager to establish administrative support model for Business Continuity Program
• Monitor and facilitate updates to BC Plans, working with the Business Coordinators who are aligned with each line of business, to reflect changes in the business environment
• Document and report on business continuity exercises and incidents
• Provide administration and maintenance of the firm's emergency call notification tool.
• Conduct quarterly firm-wide automated call notification testing and maintenance of the emergency communication platform
• Provide administrative support associated with training & awareness sessions for staff on business continuity
• Objective and Key Result Management and Tracking
• Support the Head of the COO Office in setting, tracking, and managing the team’s OKRs
• Collaborate with cross-functional teams to collect relevant data and performance metrics to track progress toward OKRs
• Prepare regular reports, dashboards, and presentations on OKR progress and outcomes
• Assist in the evaluation of OKRs at the end of each cycle to identify improvements for future iterations
• Assist with other strategic initiatives as required by the COO office, including ad-hoc research and analysis for key decision-making and improving operational excellence
• Perform other tasks and duties as required and assigned

• Bachelor’s degree from an accredited university
• Minimum 3+ years of business analyst experience preferably in the financial services industry
• Strong analytical and problem-solving skills, with the ability to interpret data and provide actionable insights
• Excellent organizational skills and the ability to handle multiple tasks simultaneously
• Advanced proficiency with Microsoft Office Suite (Excel, PowerPoint, Word) and other business intelligence tools (e.g., Power BI, Tableau)
• Excellent communication skills, both written and verbal, with the ability to interact with stakeholders at all levels
• Ability to work independently and as part of a team in a fast-paced environment
• Strong collaboration and team building skills
• A proactive and results-driven mindset with a focus on continuous improvement
• Ability to work under pressure and handle sensitive and confidential information
• Strong attention to detail and the ability to maintain high standards of accuracy
• Technology related experience is preferred and experience with business continuity, risk assessment, crisis management, OKR management, and key performance indicator metrics is beneficial