Analyst - Business Analyst - Progression Inc
Suitland, MD 20746
About the Job
Business Analyst
Suitland, MD
MUST:
Active Top Secret Clearance required
2 years of experience as a Business Anlayst
2 years of experience with SharePoint
2 years of experience as a Scrum Master
MS Office
MS Project
Familiar with Remedy IT Service Management System
Basic data analysis
Bachelor's Degree or higher in Information Technology/Cyber Security or similar field.
DUTIES:
Work with the client on a Business Intelligence site that tracks their Help Desk statistics
Act as the first-line supervisor for the Help Desk project, take those statistics and convert them to useful information for reports to the field.
Work with leadership regarding requirements and be able to (along with the PM) act as a liaison between leadership and the team
Defining business systems, creating outlines and workflow diagrams, and presenting plans for accomplishing tasks
Outline project requirements with high-level client's leadership and ensuring the team work together to complete tasks
Scrum Master training is a plus, providing structure to the team, better integrating individual skills to projects and tasks, providing incremental feedback to promote progress, etc.
These reports track user data, Maritime Analytic Support System (MASS) user account numbers and trends, categories of support tickets, etc.
Working with the development team to test functional components of the MASS system, tracking and testing bug fixes and reporting status in Teams meetings
Understanding simple SharePoint design, uploading files and videos, linking sites to other sites etc.
Assisting the Tech Writer, if needed, to document any requirements
Project Management support tasks, i.e., compiling Monthly Progress Reports, Program Management Reviews to a wider client's audience, participating in meetings, etc.
Act as a liaison between the client and the Help Desk
Record and analyze helpdesk ticket metrics, track call volume, etc....
Manage future MASS Helpdesk SharePoint site, post videos, etc....
Be aware of MASS bug fixes and change request status
Prepare Monthly Status Reports to the customer (include metrics pertaining to invoicing, schedule, technical progress, deliverable status, risk information related to the task, and up to date WBS)
Prepare Periodic Monthly Reviews for a wider client's audience
Send system outage reports to the field (initial within two hours of outage and a final report within 24 hours of outage resolution).
Work with the Tech Writer to ensure timely submission of deliverables
Progression Inc. is an equal opportunity and affirmative action employer. Progression Inc. is committed to administering all employment and personnel actions on the basis of merit and free of discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or status as an individual with a disability. Consistent with this commitment, we are dedicated to the employment and advancement of qualified minorities, women, individuals with disabilities, protected veterans, persons of all ethnic backgrounds and religions according to their abilities.
Suitland, MD
MUST:
Active Top Secret Clearance required
2 years of experience as a Business Anlayst
2 years of experience with SharePoint
2 years of experience as a Scrum Master
MS Office
MS Project
Familiar with Remedy IT Service Management System
Basic data analysis
Bachelor's Degree or higher in Information Technology/Cyber Security or similar field.
DUTIES:
Work with the client on a Business Intelligence site that tracks their Help Desk statistics
Act as the first-line supervisor for the Help Desk project, take those statistics and convert them to useful information for reports to the field.
Work with leadership regarding requirements and be able to (along with the PM) act as a liaison between leadership and the team
Defining business systems, creating outlines and workflow diagrams, and presenting plans for accomplishing tasks
Outline project requirements with high-level client's leadership and ensuring the team work together to complete tasks
Scrum Master training is a plus, providing structure to the team, better integrating individual skills to projects and tasks, providing incremental feedback to promote progress, etc.
These reports track user data, Maritime Analytic Support System (MASS) user account numbers and trends, categories of support tickets, etc.
Working with the development team to test functional components of the MASS system, tracking and testing bug fixes and reporting status in Teams meetings
Understanding simple SharePoint design, uploading files and videos, linking sites to other sites etc.
Assisting the Tech Writer, if needed, to document any requirements
Project Management support tasks, i.e., compiling Monthly Progress Reports, Program Management Reviews to a wider client's audience, participating in meetings, etc.
Act as a liaison between the client and the Help Desk
Record and analyze helpdesk ticket metrics, track call volume, etc....
Manage future MASS Helpdesk SharePoint site, post videos, etc....
Be aware of MASS bug fixes and change request status
Prepare Monthly Status Reports to the customer (include metrics pertaining to invoicing, schedule, technical progress, deliverable status, risk information related to the task, and up to date WBS)
Prepare Periodic Monthly Reviews for a wider client's audience
Send system outage reports to the field (initial within two hours of outage and a final report within 24 hours of outage resolution).
Work with the Tech Writer to ensure timely submission of deliverables
Progression Inc. is an equal opportunity and affirmative action employer. Progression Inc. is committed to administering all employment and personnel actions on the basis of merit and free of discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or status as an individual with a disability. Consistent with this commitment, we are dedicated to the employment and advancement of qualified minorities, women, individuals with disabilities, protected veterans, persons of all ethnic backgrounds and religions according to their abilities.
Source : Progression Inc