Ambulatory Office Specialist - Pediatric Multi-Specialty - Physician Practice - Hackensack Meridian Health

Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The Ambulatory Office Specialist  is responsible for the Patient Access functions for ambulatory services identified in the ambulatory setting, including, but not limited to, facility based scheduling, pre-registration, registration, insurance verification, pre-certification, work queues, and financial clearance, under the direction of the practice mangers/directors.

A day in the life of a Ambulatory Office Specialist at Hackensack Meridian Health includes:

• Implements the Ambulatory scheduling, pre-registration, pre-certification, referral procurement and insurance verification policies and procedures for the assigned ambulatory point of service.
• Assure referral work queue and registration work queue are worked daily and kept current.
• Captures and enters appropriate documentation of patient registration and demographic information in the patient electronic medical record (EPIC) to maximize accuracy.
• Complies with HUMG's patient financial responsibility and collection policies.
• Provides patients with appropriate administrative information, as directed.
• Communicates with clinical area to keep patients in waiting area informed of delays if needed.
• Schedules follow up tests upon discharge.
• Participates in audits of registrar accuracy and efficiency as it relates to accurate collection of insurance information and reimbursement.
• Participates in coding, scheduling, or related activities as required.
• Attempts to mediate daily scheduling, pre-registration, pre-certification or registration issues and elevates any issues that cannot be resolved independently.
• Complies with all procedural workflows and departmental policies and procedures as identified.
• Assumes other responsibilities as directed by either the Operations Manager or Director or the practice area.
• Identifies the needs of the patient population served and modifies and delivers care that is specific to those needs (i.e., age, culture, language, hearing and/or visually impaired, etc.). This process includes communicating with the patient, parent, and/or primary caregiver(s) at their level (developmental/age, educational, literacy, etc.).
• Adheres to the standards identified in the Medical Center's Organizational Competencies.

Education, Knowledge, Skills and Abilities Required:

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
• EPIC Cadence and Prelude training, must pass exam upon completion of training.
• Proficient PC skills.
• Demonstrate Customer service proficiency.
• Proficient written and oral communication skills.
• Familiar with Medical terminology.

Education, Knowledge, Skills and Abilities Preferred:

• College BA/BS or Associates Degree.
• Analytical skills relevant to registration /business or finance/medical terminology.
• Experience with EPIC HB, Cadence or Prelude. 

If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!