Admissions Coordinator - SOBA New Jersey

The Admissions Coordinator screens all incoming calls and coordinates admissions for all eligible clients. The Admissions Coordinator is additionally responsible for ensuring that all eligible clients receive the proper information and pre-assessment during the pre-admission process. If any client is not eligible, The Admissions Coordinator will provide resources and/or referrals, and work with the Director of Business Development when necessary for assistance with placement.

Duties and Responsibilities:

· Answers all incoming admissions calls

· Gathers all information on eligible clients, follows up as necessary

· Assess the needs of each caller and provides accurate information pertaining to those specific needs

· Verifies insurance for eligibility and communicates benefits and out of pocket responsibility to perspective client

· Completes and documents appropriate phone assessment for each prospective client in a timely manner, and communicates information for approval

· Coordinates and processes all approved admissions to facility

· Assists callers in making referrals to appropriate outside services when necessary

· Scores all calls in Call Rail for accuracy

· Responds to web inquiries when necessary

· Assists callers who need immediate services due to crisis. Assists in stabilizing situation and arranges for on-site follow-up, if needed

· Knowledgeable and understanding of all aspects of SOBA New Jersey’s programming

· Works with appropriate staff to ensure company standards are followed consistently and accurately with each prospective client

· Collaborates with industry professionals both within and outside the agency as necessary

· Comply with local, state and federal confidentiality laws and regulations

· Demonstrate sensitivity and responsiveness to cultural differences

· Abide by SOBA New Jersey code of ethics and model values

Qualifications:

· High school diploma or GED

· Two (2) years of admission related experience and training

· Two (2) years of experience working in Substance Abuse/Mental Health program(s)

· If in recovery, two (2) years of sobriety

· Experience with Kipu, Navinet, Availity, and Call-Rail is preferred, but not required

· Ability to work evenings, weekends, holidays, and on-call rotation

Physical Requirements:

The physical demands described are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. While performing this job, one typically spends time sitting, walking, standing, driving, listening, speaking, typing, reading, and writing. In addition, an employee may be asked to carry or lift up to 20lbs