Administrative Assistant - Mental Health Association - Western MA

The Mental Health Association, Inc. is hiring immediately for an Administrative Assistant for one of our residential programs. The Administrative Assistant provides administrative professional responsibility, alongside the management team in a residential rehabilitations setting. Responsibilities will include registering new individuals seeking services, maintaining employee compliance,  conduct daily and monthly billing services and utilization of an electronic health record and electronic billing system. The Administrative Assistant will work with the management team to design and implement office needs of the program.

Essential Functions/Position Responsibilities:

1.       Work collaboratively with individuals and community referral sources seeking services, register new individuals into the electronic health record.

2.       Work with vendors to coordinate deliveries, purchases and maintenance.

3.       Take meeting minutes for relevant meetings.

4.       Schedule meetings and appointments with other departments, vendors and other relevant parties.

5.       Update electronic health record with applicable information in a timely manner.

6.       Verify insurance eligibility utilizing internet and telephonic sources. Preparation, data entry and submission of billing information in a timely manner.

7.       Act as a liaison to other departments and administrative professionals across the agency.

8.       Assist with the teaching of administrative processes to supervisors and staff.

9.       Make copies, compile reports and data.

10.   Work collaboratively with the Program Director, Vice President of Clinical Operations and Fiscal Department to assure all aspects of third party verification, documentation, coding and billing in a timely manner.

11.   Scan documentation and upload to the electronic health record in a timely manner.

12.   Complete required documentation in a timely manner, meeting regulatory standards.

13.   Work collaboratively with members of the interdisciplinary team.

14.   Actively participate in all licensing and accreditation processes.

15.   Promote and integrate agency mission, values, philosophy and principles.

16.   Perform other similar duties as assigned by the Program Director.

Requirements

·         Experienced customer service professional, skilled in front desk management, insurance eligibility verification, use of electronic health record system and proficient in computer systems.

·         Bilingual preferred